Insane Auto & Offroad

Reviews

• JJ

  Jerad Jett

  Sep 25, 2025
  5.0
  I'm very satisfied with the service and work that insane did on my wife's jeep. The customer service was great and I couldn't have ask for better. We had lift, tires and wheels installed along with having the rims and other parts powered coated. I will recommend insane and I will be using them again.
• LJ

  lynzey jett

  Sep 25, 2025
  5.0
  My jeep turned out AMAZING ❤️ I highly recommend Insane Auto!
• BB

  Brady Butler

  Sep 15, 2025
  5.0
  Great job, honest and at a fair price.
• IS

  Insane Sevonethre

  Aug 18, 2025
  5.0
  Tommy went far beyond anyone else in regards to my truck. I highly recommend stopping by and checking out what options they have available for you!
• RZ

  Ruslan Zakalinski

  Jun 19, 2025
  1.0
  I’m very disappointed with the lack of transparency at this place. When I asked about recharging my A/C, I was given a price for the service — but no one mentioned there would be an extra charge for diagnostics. I was never told that the A/C system would be checked first or that I’d be charged for that check. No one explained the possible outcomes — whether it would just be a simple recharge, or if a diagnostic might be required first, or if there could be other issues involved. I assumed we were going to recharge the A/C, I’d pay, and that’s it. If we weren’t able to proceed with the recharge, I didn’t expect to be charged. By the way, it was the second shop I went to because I wanted a second opinion. At the first shop, they did the exact same diagnostic process but didn’t charge me anything when I decided not to move forward. Clear communication is important, and I didn’t feel that I got it here. [Edited] In response to the owner’s reply: I never expected anything to be free. But when you’re selling a service, it’s your responsibility to clearly explain what the process might involve and what it might cost — before any work is done. Surprising the customer afterward is not good business practice. I visited another small business before coming to you. They explained everything in detail, were transparent about the process, and there was no misunderstanding. Based on that experience, I assumed you — as another small business — would operate in a similar, professional way. As the one selling the service, it was your obligation to clearly communicate the possible scenarios and associated costs. That didn’t happen here.

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