Tommy's Express® Car Wash

Reviews

• RS

  Randy Tuten (Saintkingdom)

  Mar 29, 2026
  2.0
  Only a couple locations in the San Antonio area and the one just across the street seems it will never open but the two other locations I went to were great but I canceled and went with quick quack car wash just a mile further away.
• SR

  Sarah Rangel

  Mar 29, 2026
  5.0
  Amazing customer service!! Everyone is so friendly make sure we are doing good . Will definitely be changing my membership from go to Tommy’s !!! I’ve had so many issues at GO .
• GV

  German Valero

  Mar 24, 2026
  2.0
  I have a question, how many people have gotten pulled by the track system and almost hit the car in front? I thought it was this location only but another location as well pulled my car. I advocate an update on the track system to secure cars and move more gently. Is this the same experience with other people or am I just used to Go Car Wash stop, neutral, and smooth drag wheel system?
• LH

  LPS Chow Chow “Hurricane”

  Mar 21, 2026
  5.0
  Romie was very informative and helped me to select the right membership. Knowing the differences between the services helped me see the value. She came out after the car wash and ensured we were properly set up in the app. She also asked if I was happy with the services and told me about the mat washers…which I love! How did I ever get on without these?!?!!! Anyhow- dropped in on a whim and glad I did. Romie is a very friendly and knowledgeable employee! Thanks!
• GR

  Game Over Towing and Recovery

  Mar 6, 2026
  5.0
  Pablo is the CSR I had the pleasure of being assisted by today. My wife and I had received a free “The Works” wash in the mail and figured we’d try it out after dropping our son off at school. We arrived at Tommy’s Express and handed the coupon to the cashier, Pablo. Instantly Pablo went into hustle mode—in the best way possible. He greeted us with a great attitude and was extremely friendly right from the start. While getting us set up for the wash, he did an excellent job explaining the different services and membership options they offer. What really stood out was how well he was able to present the value of the membership without being pushy or aggressive. He clearly knows how to sell the product, but he does it in a way that feels genuine and respectful to the customer. At first we were still a little on the fence about committing to a membership. Instead of pushing harder, Pablo stayed friendly and reassuring. He even offered alternatives like the pay-per-wash option and made sure we felt comfortable with whatever decision we made. That level of professionalism and customer awareness is rare. Another thing that really impressed us was his commitment to customer satisfaction. After our wash, my car still had a little bit of dirt left on it. Pablo noticed and immediately took care of it by running us through the wash a second time for a more thorough clean—free of charge. That extra step showed he truly cares about making sure customers leave happy. Honestly, Pablo was so persuasive and good at explaining everything that my wife joked he should probably get into real estate and start selling houses. Great customer service, great personality, and a great representative for the business. People like Pablo are exactly the reason customers come back.

Frequently Asked Questions About Tommy's Express® Car Wash