Enterprise Rent-A-Car

4.0
264 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in San Antonio, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Westwood Loop location today.

Location

Enterprise Rent-A-Car
11137 Westwood Loop, San Antonio, TX
78253, United States

Hours

Reviews

4.0
264 reviews
5 stars
186
4 stars
14
3 stars
4
2 stars
4
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly, helpful, and professional service, with specific mentions of employees like Omar, Itzel, and Tyler.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including not having the reserved vehicle ready and being offered lower-class vehicles instead.

Cleanliness

There were complaints about the cleanliness of the vehicles, with reports of dirty interiors and vehicles not being properly sanitized.

Wait Times

Customers expressed frustration with long wait times for both pick-up and drop-off, indicating that the location may be understaffed for the volume of business.

Mixed Experiences

While many customers had positive experiences, there were notable negative reviews regarding billing issues and poor handling of insurance claims.
  • NN
    N Norris
    3 days ago
    5.0
    They picked me up from the body shop and dropped me back off when I returned their vehicle during my recent car repair issues. They made the experience pleasant and painless. Everyone was very nice and helpful!
  • RL
    Ruby Limon
    6 days ago
    5.0
    So the insurance initially had my reservation for different location staff here allowed me to pick up and complete my rental process with them no problem. All very helpful. Loved my rental. 100%Recommend.
  • VB
    Veronica Barrera
    Nov 15, 2025
    5.0
    Enterprise staff went above and beyond in every possible way to help me, every staff member was thoughtful and kind and very professional. Thank you for all your help!
  • KW
    Kimberly Wheeler
    Nov 11, 2025
    5.0
    I actually look forward to going to this location and working with them. This time, there was a guy named Mo. Mo was awesome! He was friendly and kind and seemed very genuine. He was focused on checking in my car but was able to make me feel like a valued customer at the same time! Great guy! He's gonna do big things! Watch!
  • SR
    Stafon Reese
    Nov 4, 2025
    4.0
    Could be better but not bad. Some people love what they do some are just floating in the wind lol. Thanks for the Sunday help. One worker told me I couldn't drop leave the car at the collision repair when I picked up my car. That was the only something I've never experienced with Enterprise.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in San Antonio offer?

They offer a wide range of vehicles including cars, vans, and flexible rental options suitable for errands, repairs, or getaways.

What are the operating hours for Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car in San Antonio is open Monday through Friday from 7:30 AM to 6:00 PM.