Enterprise Rent-A-Car

Reviews

• MG

  Mandi Garcia

  2 days ago
  5.0
  Great experience overall. Jasmine, who received my car this morning was incredibly kind and helpful. Made my morning.
• AA

  Ana Acevedo

  5 days ago
  5.0
  I rented a car at the San Antonio Airport, and it was the fastest, easiest rental experience I have ever had. I will always rent from Enterprise.
• TS

  Transporting Sea to Shining Sea

  Nov 16, 2025
  3.0
  They are the highest priced but they do accept debit card payment for rentals with $300 deposit plus rental charge and trying to return a day early on Sunday apparently all locations are closed except airport locations so have to make a 30 mile trek to hopefully drop it off a day early and save myself an extra day charge.
• PY

  Pharaoh Yarber

  Nov 14, 2025
  1.0
  I am writing to request immediate assistance from upper-level management regarding a serious issue I am experiencing with your San Marcos, Texas location. I have been a loyal customer and have rented from your company for over a year. During this time, I have always paid on time, taken good care of the vehicle, and have never been disrespectful or inappropriate toward any staff member. Recently, I was told that I have been placed on a “Do Not Rent” list based on allegations that I was disrespectful. These claims are completely false. If I had ever acted in that manner, I highly doubt I would have been allowed to continue renting for as long as I have. I have primarily worked with Jordan, and he previously informed me that I was in good standing. In October, I was also told that my deposit was secure for the month. Despite this, money was taken from my deposit without explanation—on more than one occasion. I have receipts for every payment and transaction. I have also felt pressured regarding the length of my rental, including questions about how long I intended to keep the vehicle. This has made me feel singled out and discriminated against. When I attempted to resolve this by speaking with Michael Paul, my concerns were dismissed, and I felt unheard. I am requesting the following: 1. A neutral, upper-management representative not connected to the San Marcos location to review my case. 2. A full investigation into the false allegations made against me. 3. A review of all deposit withdrawals and an explanation for the funds taken. 4. Removal from the DNR list, as it is based on inaccurate information. I have always been a respectful and responsible customer, and these actions against me are not only upsetting but deeply unfair. I am asking for your help in resolving this matter promptly and professionally. Thank you for your time and attention. I look forward to a response.
• HS

  Hailey Stimpson

  Nov 13, 2025
  1.0
  They knowingly rented us a van with a battery recall (this was told to us by an employee), left us stranded several times, promised us a refund and never received.

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