Location.com logo
Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(391 reviews)

Business Details

13303 Nacogdoches Rd, San Antonio, TX
78217, United States
(210) 590-0070

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in San Antonio, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Nacogdoches Road location today.

Location

Enterprise Rent-A-Car
13303 Nacogdoches Rd, San Antonio, TX
78217, United States

Hours

Reviews

4.2
391 reviews
5 stars
276
4 stars
41
3 stars
11
2 stars
13
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the excellent service from specific staff members like Pablo and Cynthia, many others reported poor customer service, long wait times, and unhelpful staff.

Staffing Issues

Numerous reviews highlighted a lack of staff, leading to long wait times and inadequate service during busy periods.

Vehicle Condition

Several customers complained about receiving dirty or poorly maintained vehicles, with some reporting issues like cigarette smells and visible damage.

Reservation Problems

Multiple reviews indicated issues with vehicle availability, including not having the reserved car ready and being offered different vehicles than expected.
  • DV
    D V
    3 days ago
    2.0
    Marco was persistent in trying to upsell me during my rental. I was receiving a vehicle through insurance because my own car was unavailable due to another driver, and my priority was simply having transportation. Marco suggested upgrading to a BMW, which is reasonable to offer once, but he continued to press the upgrade after I declined. I explained that I was not interested in a BMW and just needed a basic car while mine was being repaired. Despite that, he continued bringing it up and appeared frustrated when I declined again. At one point, he also made a comment about my decision to another customer, which felt unprofessional. Overall, the interaction made the process more uncomfortable than it needed to be. I would have preferred a more straightforward rental experience focused on providing the vehicle covered by insurance without repeated pressure to upgrade.
  • DM
    david mccarthy
    4 days ago
    5.0
    Every employee was extremely polite and attentive.
  • AC
    Al Carreras
    Feb 21, 2026
    5.0
    Great service and rental car experience.
  • CH
    C H
    Feb 9, 2026
    4.0
    My sister had a wreck, and had to get a rental car from Enterprise Rental Car. They did not have any vehicles at the time. This location was So accomidating to her. It took about a month to get her vehicle back. We returned the car and again this location and staff took care of us. Thank you.
  • DN
    Debbie Neuenfeldt
    Feb 3, 2026
    3.0
    Only assistant manager was helpful. Other staff poor customer service.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car on Nacogdoches Road offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, luxury cars, and trucks.

Where is Enterprise Rent-A-Car located in San Antonio?

It is located at 13303 Nacogdoches Rd, San Antonio, TX 78217.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: