Customer Service
Many customers praised the friendly and helpful staff, highlighting exceptional service from team members.
Long Wait Times
Numerous reviews mentioned excessively long wait times for vehicle pickup, often exceeding an hour, even with reservations.
Communication Issues
Several customers reported poor communication regarding reservations and charges, leading to frustration and dissatisfaction.
Vehicle Condition
Feedback indicated that some vehicles were older or not well-maintained, with issues such as cleanliness and odor reported.
Mixed Experiences
While many had positive experiences, there were significant complaints about management and service consistency, suggesting variability in customer satisfaction.