Enterprise Rent-A-Car

3.6
402 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

10718 Potranco Rd, San Antonio, TX
78251, United States
(210) 681-2567
https://www.enterprise.com/en/car-rental/locations/us/tx/san-antonio-loop-1604-potranco-521d.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in San Antonio, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Loop 1604 & Potranco location today.

Location

Enterprise Rent-A-Car
10718 Potranco Rd, San Antonio, TX
78251, United States

Hours

Reviews

3.6
402 reviews
5 stars
227
4 stars
30
3 stars
20
2 stars
18
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful, particularly highlighting individuals like Eddie and Isiah for their exceptional service.

Reservation Issues

Numerous reviews indicated problems with reservations, including unavailability of vehicles despite confirmed bookings, leading to frustration among customers.

Communication Problems

Customers frequently reported poor communication, including difficulty reaching the location by phone and receiving conflicting information about vehicle availability.

Cleanliness and Maintenance

Several reviews mentioned issues with vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or maintained.

Staffing Concerns

Many reviews noted that the location is often understaffed, leading to long wait times and inefficient service during busy periods.
  • JD
    Jeremy Duty
    Jan 3, 2026
    5.0
    Branch manager is very professional and explains everything well. Cars are well maintained and location is solid.
  • DD
    Dr De
    Dec 31, 2025
    5.0
    It was a good experience. Albert, Car Detail picked me up and returned me to Enterprise. I met Taiwo Larkins, Branch Manager whom provided excellent customer service throughout the completion of releasing the rental car into my possession, and he ensured I was satisfied with my request of a full tank of gas, and we agreed upon the inspection. I was quite pleased with the Nissan Altima. The services received made my day. Kudos to T and Albert.
  • LL
    Leslie Leavitt
    Dec 30, 2025
    5.0
    The location at Potranco/1604 (HEB) is my go-to spot. Staff is always friendly and helpful. Never wait long. Efficent and courteous every time. I appreciate them.
  • MT
    Michael Trevino
    Dec 11, 2025
    1.0
    Enterprise fails to disclose charges and other fees associated to the rental. I have read all legal disclosures And found there are Discrepancies which do not correlate with the overcharges. I have contacted corporate on this matter And the store location, all which whom have not contacted me back as of December 1, 2026
  • HH
    Hailee Holmes
    Dec 9, 2025
    5.0
    Happy with our rental from this location!
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car at Loop 1604 & Potranco offer?

They offer a wide range of vehicle rentals including cars, vans, and luxury cars, plus airport pickup service.

What are the operating hours of Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM.