Enterprise Rent-A-Car

3.6
395 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

10718 Potranco Rd, San Antonio, TX
78251, United States
(210) 681-2567
https://www.enterprise.com/en/car-rental/locations/us/tx/san-antonio-loop-1604-potranco-521d.html
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About

Car Rental AgencyVan Rental
Need a rental car in San Antonio, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Loop 1604 & Potranco location today.

Location

Enterprise Rent-A-Car
10718 Potranco Rd, San Antonio, TX
78251, United States

Hours

Reviews

3.6
395 reviews
5 stars
221
4 stars
30
3 stars
20
2 stars
18
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Eddie and Isiah for their professionalism and attentiveness.

Reservation Issues

Numerous reviews indicated problems with reservations, including unavailability of vehicles despite confirmed bookings, leading to significant customer frustration.

Communication Problems

Customers frequently reported poor communication, including difficulty reaching the location by phone and receiving conflicting information from staff.

Cleanliness and Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or had mechanical issues.

Staffing Concerns

Many reviews noted that the location is often understaffed, leading to long wait times and inefficient service during busy periods.
  • JS
    Jonathan Saenz
    4 days ago
    5.0
    Eddie and his associate were extremely nice to us. His associate went as far as to get our garage door opener that we accidentally left in the rental.
  • FG
    Francisca Gonzalez
    Nov 8, 2025
    5.0
    As soon as I walked in I was greeted by representative named Eddie and he was very knowledgeable and helpful it had been the first time I had rented a vehicle from anywhere so I wasn’t really sure what to expect but he made the process very smooth. I’ll definitely be renting from The same location again . The rest of the team was nice as well.
  • II
    Irma
    Nov 4, 2025
    5.0
    Great customer service. Staff very friendly. Rented a compact at a good price. Rental process is easy.
  • JM
    John Mora
    Oct 29, 2025
    5.0
    1604 and Potranco location was the first time renting from here and the people were helpful and quick.
  • RR
    Ray
    Oct 24, 2025
    1.0
    This people always trying to get more money out of our pockets. I come here 10/24 8:15am and they told me that they don’t have available cars due to Allstate insurance only covering $40 dollars daily. So if I want a car I had to pay the difference. Be careful. They are trying to scam you. Run away.
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car at Loop 1604 & Potranco offer?

They offer a wide range of vehicle rentals including cars, vans, and luxury cars, plus airport pickup service.

What are the operating hours of Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM.