Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Wash Quality
Several reviews indicated dissatisfaction with the wash quality, mentioning issues like missed spots, scratches, and overall poor cleaning results.
Equipment Issues
Customers reported problems with vacuums and wash equipment, including non-functioning vacuums and damage caused by the wash process.
Membership Value
The monthly membership was generally viewed positively for its affordability and convenience, although some customers expressed concerns about service consistency.
Communication Problems
There were complaints about poor communication regarding damage claims and customer service responses.