Multiple customers reported misleading advertising tactics, including false claims of winning prizes and inflated vehicle prices.
Customer Service
Many reviews highlighted poor customer service, including unprofessional behavior from staff and lack of communication.
Sales Tactics
Customers experienced high-pressure sales tactics and upselling of unnecessary services, leading to dissatisfaction.
Service Delays
Numerous complaints about long wait times for service appointments and repairs, often exceeding promised durations.
Mixed Experiences
While some customers praised specific staff members for their professionalism and helpfulness, overall sentiment was largely negative.
CM
Craig Mason
5 days ago
1.0
VERY shady sales tactics worked with Clifton and Cody were the sales people STAY AWAY lied to try to get me back in the door after being caught in a lie
MH
Michael Hill
Nov 15, 2025
5.0
Just window shopping for cars but Jacob was super helpful in showing me stuff I actually asked for unlike most salesmen that are over the edge pushy he actually allowed me to genuinely decide what I wanted to look at and was patient about me still deciding def coming back to buy here
IZ
Isaiah Zamago
Nov 3, 2025
5.0
Came for a quote and left with a fantastic experience. Jacob Garcia helped me with finding what I was interested and more! Kept it simple and took care of me every step of the way, looking forward to working with him more in the future. 10/10 experience!
CJ
Cecie J
Oct 29, 2025
1.0
Let me tell you, don’t waste your time or energy plus gas! Very unprofessional, imagine vampires, trying to sell you a car! The most unpleasant experience of my life! They constantly send person after person scratching on paper trying to buy your soul. I wish I can find a dealership that had integrity and grace, my love’s this is not it! In the words from Smokey from Friday. I quote” Don’t you ever, ever, ever, ever come by literally BUY! here again! OK!”
NF
Nicole Flores
Oct 24, 2025
1.0
DO NOT TRUST THIS PLACE OR BUY FROM HERE. DO NOT BELIEVE THEIR FALSE ADVERTISEMENTS. If you receive this in the mail, and it looks like you won a major prize, please be very aware this is their way of bringing you in to hear their sales pitch, and there is a high chance you will not end up receiving the prize it says you won. My numbers matched a set of winning numbers for the $2500 instant cash prize. I called in advance to the dealership and prize checker number to make sure it was legitimate. They confirmed and verified that it was legit with the information I gave them. When you go to the dealership, the salesperson will say that all you need to do to claim the prize is to take a test drive, listen to their pitch, hear from an event manager, then you’d be on your way with the prize (that you think you won). What they don’t tell you (until after they tricked you and wasted your time, energy and gas) is that you have to match another winning number to their “prize board.” It is absolutely false advertisement and a disgusting way to make a living. Making people believe that they won a car, money, or other prizes shown on the flyer just for that to not be the case is immoral and wrong. If your second “winning number” located at the bottom of the flyer doesn’t match any of theirs on the dealership board, you pick out an envelope off the wall that contains a $2 lottery ticket. The “fine print” does not state anywhere that the prize it says you won ISN’T the prize you will receive. The salesman has the audacity to give you their business card and ask you to bring them business by telling friends and family who may be in the market for a vehicle. I would NEVER do business or give business to a company like this. This is dishonest, deceiving, and truly such a horrible and discouraging experience. I hope people read this and think twice before coming to this place. If they are willing to lie and fool people like this, they will lie and fool you into a bad deal just to benefit themselves. They obviously have no moral conscience.
Frequently Asked Questions About Benson's Auto Group
What are the operating hours of Benson's Auto Group?
Benson's Auto Group is open Monday through Saturday from 8:30 AM to 9:00 PM and is closed on Sundays.
Where is Benson's Auto Group located?
Benson's Auto Group is located at 7000 Northwest Loop 410, Suite 4111, San Antonio, TX 78238, USA.
How can I contact Benson's Auto Group by phone?
You can reach Benson's Auto Group by calling +1 210-684-6610.
Does Benson's Auto Group have a website where I can browse their inventory or services?
Yes, you can visit their website at https://www.bensonsautogroup.com/ for more information and online services.
What types of vehicles does Benson's Auto Group specialize in?
Benson's Auto Group specializes in new and used cars and trucks and represents brands including Mazda, Ram, Dodge, Jeep, Chrysler, and Nissan.
Can I arrange financing or leasing options at Benson's Auto Group?
Yes, Benson's Auto Group offers car finance, loan services, and leasing options for customers.
What automotive services does Benson's Auto Group provide besides vehicle sales?
They provide car repair and maintenance services, battery sales, tire services, and automotive parts and accessories.
What nearby places might be useful if I'm visiting Benson's Auto Group?
Nearby points of interest include Annemarie Tennis Center for sports activities, United Refrigeration Inc for wholesale industrial equipment, and nearby car dealerships such as Harley at Bensons Ingram Park Auto Group.
Are there other car dealerships near Benson's Auto Group where I can compare options?
Yes, nearby dealerships include IPAC Chrysler Jeep Dodge, Leon's Auto Sales, Ingram Park Nissan, and IPAC Mazda, giving you a variety of automotive options close by.
What recreational places can I visit near Benson's Auto Group while waiting?
You can visit the Annemarie Tennis Center or watch games at Northside Gus Stadium and Gustafson Stadium, which are close to Benson's Auto Group.