Mixed reviews on customer service; some praised individual staff members while many reported unprofessional behavior and poor communication.
Sales Practices
Numerous complaints about deceptive sales tactics, hidden fees, and pressure to upsell unnecessary services.
Wait Times
Customers frequently experienced long wait times for both sales assistance and service appointments.
Vehicle Condition
Several customers reported receiving vehicles in poor condition or with undisclosed issues.
Marketing Tactics
Criticism of misleading advertising practices, particularly regarding scratch-off promotions that led to disappointment.
AF
Ariceli reyes Fernandez
3 days ago
1.0
They scammed my mom when she was buying a car, they let her drive off with a vehicle when she purchased it in late December. She was told she wouldn’t have to make a car payment for the first month so when she tried calling them to start making payments they said she had to come to the dealership and figure paper work out. Turns out that they said they couldn’t verify income and she had to give the car back unless she put another person on the loan. She wasn’t able to do that. They had her stranded left walking home. I only learned about this the day after. They offered no curtesy ride no uber no nothing. The customer service here disgust me please don’t buy a car from here .
GF
Gabriel Filio
Jan 26, 2026
5.0
I had a great experience buying my vehicle thanks to Xinia. From the beginning, she was very professional, patient, and honest. She listened to what I needed and helped me find the perfect car without any pressure. The process was smooth, fast, and stress-free
PB
Paul Bernal
Jan 26, 2026
5.0
Great place to shop for a vehicle. Xinia was very professional, honest and new exactly what I was looking for.
AG
Antonio Garcia
Jan 24, 2026
5.0
Xinia was the woman who helped guide and direct me through the entire process, very sweet and kind woman. Kept her word and made sure to do everything she could for me and SHE DID! If you're in need for a vehicle please go see Xinia Villalobo, she will definitely get you taken care of and get a great deal for you also!
RH
Rose Hernandez
Jan 17, 2026
5.0
Sandra the sales person was so helpful she did everything so well I just loved her patience and everything she did to get my son in the vehicle he wanted we were so pleased with her getting everything done for us even found him insurance that was not to expensive. Everyone there the employees very friendly as well TY so much Sandra
Frequently Asked Questions About Benson's Auto Group
What are the operating hours of Benson's Auto Group?
Benson's Auto Group is open Monday through Saturday from 8:30 AM to 9:00 PM and is closed on Sundays.
Where is Benson's Auto Group located?
Benson's Auto Group is located at 7000 Northwest Loop 410, Suite 4111, San Antonio, TX 78238, USA.
How can I contact Benson's Auto Group by phone?
You can reach Benson's Auto Group by calling +1 210-684-6610.
Does Benson's Auto Group have a website where I can browse their inventory or services?
Yes, you can visit their website at https://www.bensonsautogroup.com/ for more information and online services.
What types of vehicles does Benson's Auto Group specialize in?
Benson's Auto Group specializes in new and used cars and trucks and represents brands including Mazda, Ram, Dodge, Jeep, Chrysler, and Nissan.
Can I arrange financing or leasing options at Benson's Auto Group?
Yes, Benson's Auto Group offers car finance, loan services, and leasing options for customers.
What automotive services does Benson's Auto Group provide besides vehicle sales?
They provide car repair and maintenance services, battery sales, tire services, and automotive parts and accessories.
What nearby places might be useful if I'm visiting Benson's Auto Group?
Nearby points of interest include Annemarie Tennis Center for sports activities, United Refrigeration Inc for wholesale industrial equipment, and nearby car dealerships such as Harley at Bensons Ingram Park Auto Group.
Are there other car dealerships near Benson's Auto Group where I can compare options?
Yes, nearby dealerships include IPAC Chrysler Jeep Dodge, Leon's Auto Sales, Ingram Park Nissan, and IPAC Mazda, giving you a variety of automotive options close by.
What recreational places can I visit near Benson's Auto Group while waiting?
You can visit the Annemarie Tennis Center or watch games at Northside Gus Stadium and Gustafson Stadium, which are close to Benson's Auto Group.
Brand Certified Facts from Benson's Auto Group
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