Benson's Auto Group

3.6
873 reviews

About

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Location

Benson's Auto Group
7000 Northwest Loop 410, San Antonio, TX
78238, United States

Hours

Reviews

3.6
873 reviews
5 stars
438
4 stars
98
3 stars
70
2 stars
59
1 star
208

What are people saying?

AI-generated from recent customer reviews

Deceptive Practices

Multiple customers reported misleading advertising tactics, including false claims of winning prizes and inflated vehicle prices.

Customer Service

Many reviews highlighted poor customer service, including unprofessional behavior from staff and lack of communication.

Sales Tactics

Customers experienced high-pressure sales tactics and upselling of unnecessary services, leading to dissatisfaction.

Service Delays

Numerous complaints about long wait times for service appointments and repairs, often exceeding promised durations.

Mixed Experiences

While some customers praised specific staff members for their professionalism and helpfulness, overall sentiment was largely negative.
  • CM
    Craig Mason
    5 days ago
    1.0
    VERY shady sales tactics worked with Clifton and Cody were the sales people STAY AWAY lied to try to get me back in the door after being caught in a lie
  • MH
    Michael Hill
    Nov 15, 2025
    5.0
    Just window shopping for cars but Jacob was super helpful in showing me stuff I actually asked for unlike most salesmen that are over the edge pushy he actually allowed me to genuinely decide what I wanted to look at and was patient about me still deciding def coming back to buy here
  • IZ
    Isaiah Zamago
    Nov 3, 2025
    5.0
    Came for a quote and left with a fantastic experience. Jacob Garcia helped me with finding what I was interested and more! Kept it simple and took care of me every step of the way, looking forward to working with him more in the future. 10/10 experience!
  • CJ
    Cecie J
    Oct 29, 2025
    1.0
    Let me tell you, don’t waste your time or energy plus gas! Very unprofessional, imagine vampires, trying to sell you a car! The most unpleasant experience of my life! They constantly send person after person scratching on paper trying to buy your soul. I wish I can find a dealership that had integrity and grace, my love’s this is not it! In the words from Smokey from Friday. I quote” Don’t you ever, ever, ever, ever come by literally BUY! here again! OK!”
  • NF
    Nicole Flores
    Oct 24, 2025
    1.0
    DO NOT TRUST THIS PLACE OR BUY FROM HERE. DO NOT BELIEVE THEIR FALSE ADVERTISEMENTS. If you receive this in the mail, and it looks like you won a major prize, please be very aware this is their way of bringing you in to hear their sales pitch, and there is a high chance you will not end up receiving the prize it says you won. My numbers matched a set of winning numbers for the $2500 instant cash prize. I called in advance to the dealership and prize checker number to make sure it was legitimate. They confirmed and verified that it was legit with the information I gave them. When you go to the dealership, the salesperson will say that all you need to do to claim the prize is to take a test drive, listen to their pitch, hear from an event manager, then you’d be on your way with the prize (that you think you won). What they don’t tell you (until after they tricked you and wasted your time, energy and gas) is that you have to match another winning number to their “prize board.” It is absolutely false advertisement and a disgusting way to make a living. Making people believe that they won a car, money, or other prizes shown on the flyer just for that to not be the case is immoral and wrong. If your second “winning number” located at the bottom of the flyer doesn’t match any of theirs on the dealership board, you pick out an envelope off the wall that contains a $2 lottery ticket. The “fine print” does not state anywhere that the prize it says you won ISN’T the prize you will receive. The salesman has the audacity to give you their business card and ask you to bring them business by telling friends and family who may be in the market for a vehicle. I would NEVER do business or give business to a company like this. This is dishonest, deceiving, and truly such a horrible and discouraging experience. I hope people read this and think twice before coming to this place. If they are willing to lie and fool people like this, they will lie and fool you into a bad deal just to benefit themselves. They obviously have no moral conscience.

Frequently Asked Questions About Benson's Auto Group

What are the operating hours of Benson's Auto Group?

Benson's Auto Group is open Monday through Saturday from 8:30 AM to 9:00 PM and is closed on Sundays.

Where is Benson's Auto Group located?

Benson's Auto Group is located at 7000 Northwest Loop 410, Suite 4111, San Antonio, TX 78238, USA.