Alamo Rent A Car

Reviews

• BA

  Brinleigh Arellano

  4 days ago
  5.0
  I rented a car at this location for a road trip I was taking to Denver. Unfortunately a family emergency cut my trip short, and I had to get on a flight back to San Antonio asap. I had called and talked to maybe 4 people to change the drop off location to the Denver airport, after being told I was going to be charged the full amount of the rental and a $310 return fee on top of it, I was incredibly stressed. I had escalated the situation to multiple people with no success. I had accepted defeat and understood there was no bargaining with them no matter who I spoke to, and since i was stuck with the car I had few options being 1,000 miles away from home. Later that night, I had received a call from the Branch Manager, Jerry who reached out to me on his personal phone and told me that earlier in the day someone had mentioned my issue to him and he was very empathetic and understanding and was able to get me situated with returning the car to Denver airport so that I was able to get back home on a flight. I just want to say thank you Jerry, after this stressful weekend, you were a fresh breath of air. Thank you for your help and understanding.
• NN

  Nak

  Nov 17, 2025
  1.0
  I would not recommend this place at all if you’re in the United States military. I was at fort Sam Houston for 3 months. I am stationed somewhere other than fort Sam Houston so I wanted to rent a car one way. I called the phone number multiple times to confirm I can pay with a debit card because I am going on military orders. As soon as I went there the rude old African American lady said no in a rude and annoyed tone “no only credit cards do you want me to get a manager”. Not even caring for my explanation of anything saying that I called the number multiple times and all the lady said was “just talk to the manager.” The manager came out and wouldn’t even listen just saying “I’m sorry you were misinformed.” Looking at these past reviews I’m not surprised. Watch I guarantee you they’re gonna reply with a basic reply not responding to any of the issues and to just email them. Go anywhere else
• MJ

  Melissa J.

  Nov 12, 2025
  5.0
  We rented a car from Alamo SAT airport via Costco. It was a wonderful experience from start to finish. Staff was very helpful and friendly. My only problem is I left my small wallet in the car. There is not a direct number to SAT Alamo car rental desk only the main line. I've reported it but being able to speak with someone at the Airport Alamo in real-time would be nice. Just to know if they found it or not. Otherwise, this could take weeks. Hoping it turns up.
• MR

  Maria Rico

  Oct 30, 2025
  5.0
  Alamo Rental was AMAZING.!!! Very Friendly, Helpful & Highly Professional Staff. Had No Issues Whatsoever Getting My Rental It Was a Beautiful Brand New SUV, It Was Immaculate W/Full Tank! I Was In & Out Within Minutes!! Thank you so much Alamo for Making Our Vacation LESS Stressful, Definitely Using Y’all On Our Next Trip and Highly Recommending You Guys! Very Happy Customers ❤️
• DL

  Douglas Licker

  Oct 16, 2025
  5.0
  ALPHA TO OMEGA: Why Alamo San Antonio Just Redefined Car Rental Service I’ve rented cars across the country. Most are fine. Some are forgettable. But Alamo San Antonio? Genuinely unforgettable. This wasn’t just a great rental — it was the best car rental experience of my life. From start to finish, the entire team delivered world-class service. FRANCES at check-in was extraordinary — calm, sharp, warm, and fast. Not a script-reader, but a real pro who made me feel seen and valued. She should be training staff nationwide. True leadership presence. The woman who walked me to my car (I wish I caught her name) treated me like a guest, not a transaction. She took the time to walk me through everything — no rushing, no pointing vaguely. She was kind, gracious, and helpful in a way that felt genuinely human. That kind of personal touch is rare these days. The vehicle was spotless, smooth, and clearly well-maintained. Full tank. No mystery damage. Everything worked perfectly. Felt like a fresh, safe start to the trip. When I returned the car, the gentleman who accepted the return closed the experience with ease and professionalism. No waiting, no hassle — just respect and efficiency. The consistency across the entire team was incredible. Every person I met took pride in their work, and it showed. This wasn’t luck — this is clearly a culture of excellence. To Alamo leadership: • Promote Frances. Seriously. • Recognize the woman in the lot and the return agent — both outstanding. • Whatever you’re doing at this location — protect it, replicate it, and let this team lead by example. Thank you, Alamo San Antonio. You earned not just a 5-star review, but my long-term loyalty. From Alpha to Omega — absolutely flawless.

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