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Do you have glass damage? For windshield repair and replacement in the San Antonio area, turn to Safelite AutoGlass . Those in central San Antonio or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 12914 Silicon Dr, Safelite AutoGlass San Antonio repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Numerous customers reported problems with scheduled appointments, including no-shows, last-minute cancellations, and lack of communication regarding delays.
Service Quality
While many customers praised the technicians for their professionalism and efficiency, there were also complaints about poor workmanship and damage caused during repairs.
Customer Service
Feedback highlighted significant issues with customer service, including difficulty reaching representatives, unprofessional behavior, and inadequate responses to complaints.
Convenience and Efficiency
Several reviews noted the ease of scheduling appointments online and the quick turnaround for repairs, contributing to a generally positive experience for some customers.
SC
Shane Cardenas
2 days ago
5.0
Customer service was totally rad(seriously)!
They got my car in and out in 2 1/2 hours.
If your near a Safelite service center i would definitely recommend drop off and pick-up or you can wait and they'll get you going fast.
JS
James Schwartz
Feb 3, 2026
1.0
Do not use this location or Safelite in general.
I was essentially required to use Safelite by my insurance, and while the windshield replacement itself was technically adequate, everything after that was a mess. I drive a Subaru with the EyeSight (ADAS) system, and after Safelite’s work, the system no longer functioned properly due to incorrect calibration. That’s not a minor issue—it’s a critical safety feature.
At the time of service, the onsite manager refused to speak with me because he was “in a meeting.” Fine—but what followed was completely unacceptable. I contacted Safelite corporate customer service multiple times, was repeatedly promised escalation and resolution, and was never contacted by anyone. No follow-up. No accountability.
After numerous callbacks, I finally spoke directly with the location manager, who assured me he would look into the issue and find a resolution. That, too, went nowhere. I was ignored again.
Safelite is quick to take the job, but once there’s a real problem—especially one involving vehicle safety—they disappear. Poor communication, broken promises, and zero follow-through. If you have a vehicle with ADAS/EyeSight systems, think twice. Adequate glass installation doesn’t matter when the company refuses to stand behind its work.
On a side note, the tech at Subaru informed that Safelite is on their "Prohibited Vendor" list because of numerous issues like this. I will most likely need to pay an extra $500+ to get Subaru to calibrate the system correctly.
DC
D. C.
Jan 29, 2026
1.0
They schedule and appointment and then no show. No call no nothing. I took off time from work which cost me more than the repair it's self. Nothing worse that disrespecting your customers time. Especially after the payment is already in your hands. Shame.
MM
Meg11
Jan 28, 2026
1.0
Made mobile service appointment. My appointment was confirmed and was told I would receive a call when the tech was on the way. Mobile service was between 12p-5pm and nobody ever showed or called. I had to be available to pass my key to the tech to recalibrate after replacement, therefore, I needed to make arrangements for someone to be at vehicle loaction. What a waste of my time and day waiting for someone to get there.
AC
Alex cervantes
Jan 28, 2026
5.0
Easily scheduled an appointment online through Safelite's website and entered my insurance. I opted for the basic repair and it was completely free with my insurance for two chips/cracks.
Arrived for my appointment and was out fairly quickly. Overall easy, good experience
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in San Antonio provide?
Safelite AutoGlass offers windshield repair and replacement, back/rear glass replacement, side glass replacement, power window repair, and power window regulator repair in San Antonio.
Where is Safelite AutoGlass located in San Antonio?
Safelite AutoGlass is located at 12914 Silicon Dr, San Antonio, TX 78249, USA.
What are the business hours of Safelite AutoGlass in San Antonio?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass require appointments for their services?
Yes, appointments are required for their services, which can be booked online.
What payment options does Safelite AutoGlass accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Does Safelite AutoGlass provide mobile or on-site service?
Yes, Safelite AutoGlass offers contact-free, mobile service to repair or replace your auto glass at your location.
Are windshield repairs at Safelite AutoGlass in San Antonio covered by warranty?
Yes, windshield repairs come with a national warranty to ensure safety and reliability.
What nearby automotive-related businesses are close to Safelite AutoGlass in San Antonio?
Nearby, you'll find Pro Motors San Antonio, a used car dealer, Discount Tire for tire services, and multiple other Safelite AutoGlass locations for auto glass needs.
What nearby dining options can customers visit near Safelite AutoGlass?
Close to Safelite AutoGlass, you can find Matamoros Restaurante Y Cantina and Tommy's Restaurant, both offering Tex-Mex and Mexican cuisine, as well as sandwich shops like Jimmy John's and Schlotzsky's.
Are there convenient financial services near Safelite AutoGlass in San Antonio?
Yes, the San Antonio Federal Credit Union is nearby, providing banking and financial services which might be useful before or after your visit.
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