Business Details
About
Auto Repair Shop
Ric Henry's Auto Service provides auto repair, auto maintenance, diagnostic services, and tune-ups in San Angelo, TX.
Location
Hours
Reviews
4.4
249 reviews
5 stars
195
4 stars
18
3 stars
4
2 stars
6
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service, highlighting the staff's willingness to assist and communicate effectively.
Quality of Work
Overall, customers reported satisfaction with the quality of repairs and maintenance, noting quick turnaround times and thorough diagnostics.
Pricing Concerns
Several reviews mentioned concerns about high diagnostic fees and perceived overcharging for parts and services, leading to mixed feelings about value.
Trustworthiness
While many customers felt the shop was honest and reliable, some expressed dissatisfaction with specific experiences, indicating a lack of consistency in service quality.
Appointment Management
A few customers reported issues with appointment scheduling and delays, suggesting that the shop may struggle with managing customer expectations during busy periods.
- PVPatsy VirdenOct 30, 20255.0I have been taking my BMW vehicles to Ric Henry's Auto Service for over ten years, and my experience has been awesome. Ric and his staff are honest and professional. Kudos to Ric Henry's Auto Service!
- DGDwain GriderOct 27, 20255.0Ric and his team are exceptional and always focused on what’s best for their customer. Definitely will be back when the time arises for mechanical excellence!
- SMshawn murtaughOct 20, 20255.0I had a great experience with the guys there. The work was done very quickly and professionally. The atmosphere there is great and I will trust them with any automotive needs I may come across in the future.
- CGCynthia GameyOct 20, 20255.0Very efficient and good about keeping you posted Super friendly
- THTanner HSep 25, 20251.0I took my car here because it had a dash light on. I was charged $250 for the diagnostic fee alone. They were willing to work with my warranty company which is great but had such an up charge on the parts that warranty wouldn’t cover the full part. Ended up taking it to Audi (where their diagnostic fee is $179, and not charged at all since they’re doing the repair). I won’t be returning.
Frequently Asked Questions About Ric Henry's Auto Service
When should I do maintenance?
Manufacturers outline auto maintenance requirements such as oil changes and tire rotation. They also recommend inspection schedules or parts replacement when the odometer reaches 30,000 miles, 60,000 miles, and 90,000 miles, for example. Again, refer to the owner's manual for your vehicle's maintenance schedule.
When do I need an alignment?
You should get a wheel alignment: when your vehicle pulls to one side, uneven or rapid tire wear, your steering wheel is crooked when driving straight, squealing tires, shaking or vibrating steering wheel, and your steering wheel feels loose or unresponsive.
When should I get my tires rotated?
You should rotate your tires every 5,000 to 8,000 miles.
Does it matter how expensive my tires are?
The most important thing when deciding which tires to get is the type of tire you want. And the ways you’ll be using your vehicle. Passenger tires will suit most sedans for everyday use, while it’s recommended that most luxury vehicles have high-performance tires.
When should my car get an oil change?
It depends on the type of oil you are using. Whether conventional or synthetic. Most conventional oil brands last anywhere from 3,000 to 5,000 between changes. Most synthetic brands get anywhere from 7,500 to 15,000 miles. Please be sure to change the oil at least 4 times a year.
How do I know what type of oil my car needs?
Unless you’re a high-performance vehicle., i.e. BMW, Porsche, Corvette, or any type of Sports car; Synthetic Oil is not required. Conventional oil will perform just fine for most makes and models on the road.
How often should I change my brakes?
Most brake pads should be replaced every 25,000 to 60,000 miles for most cars with typical usage.
How bad can I let my brakes get before they become dangerous?
It is dangerous to drive with worn brake pads. Signs your brakes need to be replaced are a squeaking noise that later turns into a grinding noise. This is the sound of your brake pads getting worn down by the wheel of your car. Eventually, they can become so worn down, that the brake pads can slip off the vehicle.
Where are my rotors? Do they always have to be replaced with my brakes?
Brake Rotors are the large metal discs that are connected to the wheels of your vehicle. They are usually the metal you can see when staring into a standard vehicle wheel from the outside. They typically last longer than your Brake Pads. The standard car Rotor can last between 50,000 and 70,000 miles.
Is maintaining a foreign car more difficult than maintaining an American-made car?
Maintenance on ANY vehicle is equally as important. Whether foreign or domestic: Always follow your manufacturers’ recommendations. With foreign cars, you just need to ensure the mechanic is certified to work on foreign cars like Ric Henry is.
When should I perform regular maintenance on my vehicle?
Follow your vehicle manufacturer's schedule in the owner's manual, including inspections and parts replacement at milestones like 30,000, 60,000, and 90,000 miles.
How do I know if my vehicle needs a wheel alignment?
Get a wheel alignment if your vehicle pulls to one side, has uneven tire wear, a crooked steering wheel when driving straight, squealing tires, or a loose steering wheel.
How often should I rotate my tires?
Rotate your tires every 5,000 to 8,000 miles to ensure even wear and prolong their life.
What type of oil does my car need and how often should I change it?
For most cars, conventional oil is sufficient except for high-performance vehicles like BMW or Porsche. Change conventional oil every 3,000 to 5,000 miles and synthetic oil every 7,500 to 15,000 miles, at least four times a year.
How often should I replace my brake pads?
Brake pads typically need replacement every 25,000 to 60,000 miles, depending on usage.
What are the signs that my brakes are dangerously worn?
Squeaking noises that turn into grinding sounds indicate your brake pads are worn and need immediate replacement to avoid safety risks.
Do brake rotors always need replacing when changing brake pads?
Brake rotors usually last between 50,000 and 70,000 miles and don't always need replacement when changing brake pads unless they are worn or damaged.
Is maintaining a foreign car more difficult than an American-made car?
Maintenance is equally important for all vehicles. Just ensure your mechanic, like Ric Henry, is certified to work on foreign models.
What nearby places can I visit before or after my service at Ric Henry's Auto Service?
You can visit nearby martial arts clubs such as Ultimate Martial Arts or Ferocity Nhb for some active fun, or check out Plaza Del Rey for event planning services.
Are there other automotive-related services near Ric Henry's Auto Service?
Yes, nearby you will find Intoxalock providing automotive repair and industrial equipment services, Mobile Maintenance for automotive repairs, and Angelo Auto Glass for auto glass services.
How can nearby transportation services help me when visiting Ric Henry's Auto Service?
Angelo Transportation Systems nearby offers freight and cargo services as well as self-storage, which might be useful if you need logistics support while your vehicle is serviced.