Sales Experience
Customers consistently praised the professionalism and helpfulness of the sales staff, particularly Anthony Jones, Ricky Santillan, and Marc Torres, making the car-buying process smooth and enjoyable.
Customer Service
The service department received high marks for being friendly, efficient, and accommodating, with specific mentions of employees like Cali and Rachel who went above and beyond to assist customers.
Transparency Issues
Some customers reported dissatisfaction with unexpected fees and lack of communication regarding additional costs, leading to frustration during the purchasing process.
Overall Satisfaction
Many customers expressed high levels of satisfaction with their experiences at Jim Bass Nissan, highlighting the welcoming atmosphere and the dealership's commitment to customer care.