Service Quality
Many customers reported a decline in service quality, with issues such as incomplete washes, damaged vehicles, and unresponsive staff.
Employee Behavior
Several reviews highlighted negative interactions with staff, including rudeness and unprofessionalism, which contributed to a poor customer experience.
Membership Issues
Customers expressed frustration with the membership cancellation process, citing difficulties in reaching customer service and unauthorized charges.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and attention to detail, indicating that there are still positive experiences to be had.