Service Quality
Customers reported a decline in the quality of car washes, with many noting that their cars were not cleaned thoroughly and some experienced damage to their vehicles.
Customer Service
Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional, particularly regarding membership issues.
Pricing Transparency
Many customers expressed frustration over unclear pricing and membership terms, leading to feelings of being misled or scammed.
Management Issues
Several reviews highlighted problems with management responsiveness and accountability, particularly in addressing customer complaints and service failures.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific employees for their exceptional service and attention to detail.