Need a rental car in Rowlett, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Rowlett location today.
Many customers praised the friendly and helpful staff, particularly at the Rowlett location, highlighting their professionalism and attentiveness.
Vehicle Quality
Several reviews mentioned issues with vehicle cleanliness and condition, including unpleasant odors and maintenance problems.
Reservation Issues
Numerous customers reported problems with reservations being canceled or not honored, leading to frustration and inconvenience.
Efficiency
While some locations provided quick and efficient service, others were criticized for slow processes and long wait times.
Mixed Experiences
Overall, experiences varied significantly by location, with some locations receiving high praise while others were described as having poor service.
AU
A Google User
4 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
CJ
Cj Blackshear Jr
Feb 11, 2026
5.0
Wonderful experience!
I would definitely recommend this location.
AC
Andres Contreras
Feb 10, 2026
1.0
Staff was great and helpful in this location. The problem is the corporate office with road side assistance! They are horrible and not helpful at all. I was in need of a tire change but enterprise had to approve the tire. Enterprise could take up to 2 hours to approve or decline this request! Want me to wait in a lobby for 2 hours its insane. Tried to contact for assistance to rapid the process and I was told a 68 dollar fee would be added at the end of the rental for the assistance transfer! Im upset and frustrated ive also requested an suv upgrade and haven't heard from them for over 2 weeks! I cant wait for this nightmare to be over and I will never deal with enterprise again! (UPDATE) No spare tire so its unfortunate they will supply with a car but no tools for an emergency!
ML
MERC LLC
Feb 2, 2026
5.0
Peter and Chris made me and my wife feel like we were normal people. One on one business. Zero hidden fees. Super succinct details about the process. We took the car and enjoyed every inch of it for two days! Thanks guys for helping us out! We truly needed this TRIP.
EE
enrique enrique
Jan 21, 2026
5.0
An excellent experience! This was the first time I've rented a vehicle for a long trip, and I would definitely recommend them. The service at the Rowlett office was impeccable. The young man who handed me the van was incredibly friendly, and the Layton office, with its contactless return system on Sundays, was excellent. I was worried about potential fraudulent charges since I wasn't present during the return, but there were no problems whatsoever. I received my deposit refund in less than 24 hours. I highly recommend them.