Location.com logo
Brand Certified

Brakes Plus

4.8
(1507 reviews)

Business Details

16410 FM 620, Round Rock, TX
78681, United States
(512) 310-5900
https://www.brakesplus.com

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Round Rock today.

Location

Brakes Plus
16410 FM 620, Round Rock, TX
78681, United States

Hours

Reviews

4.8
1,507 reviews
5 stars
1,394
4 stars
43
3 stars
6
2 stars
13
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Kevin and Brett, received high praise for their friendliness, professionalism, and willingness to help customers without pressure.

Honesty and Transparency

Many customers appreciated the honest assessments and transparent communication regarding necessary repairs, with several noting they were not upsold on unnecessary services.

Efficiency

Customers frequently mentioned quick service times for inspections and repairs, often being in and out faster than expected.

Mixed Experiences

While most reviews were positive, there were a few negative experiences related to specific staff interactions and service quality, particularly concerning upselling and communication issues.
  • DD
    Danee Dimes
    5 days ago
    5.0
    Brett and Kevin were so awesome! Brakes had an issue smdueing service however they did everything passing to resolve my issue without additional cost! Will be back in the future. And already recommend my sister 💪🏾🫡😉
  • JJ
    Jay
    Feb 23, 2026
    1.0
    Decent experience until we came across "John" still don't know if that's his real name. He tried to con my mom out of thousands of dollars and couldn't even tell me what was exactly wrong. He said the transmission had a leak but struggled to tell me what is causing the leak. But quick to say itll be close to 8k to fix. He got visibly upset and started stuttering because he was so upset that I called him out and he couldn't tell me what is wrong. Is it a seal issue?, damaged pan? Nope just you have a leak and literally nothing else you can do besides order a new transmission. He then proceeded to tell me how he has built so many engines....boomer was off his meds i think. Typical boomer talk. "I did this, I know more than everyone else". These young kids don't know anything. Is the way he came across. But what really baffled me and shocked me was he word for word literally told me "I used to love working for boats because I took ADVANTAGE of everyone who didn't know how to properly care for a boat" and then proceeded to gloat about how much money he would con these people out of. I just sat there and listened and let him have his glory moment. Yeah telling a customer you love taking advantage of people and you work in customer care is insane. They called back apologizing, and told me he has a different sense of humor that people just don't get. What part of the humor did I miss? The part where loves taking advantage of people? Ended up going to another mechanic and he was super transparent and told us this is fixable and did not even need a new transmission as it was a minor issue.
  • KC
    Knight Coney
    Feb 19, 2026
    5.0
    Man, gotta love this place. The service is very honest they tell you what you need and what you can get done later but not trying to sell you anything they are trying to get you what you need to keep your bank account full the guy I had Brett very personable. I got my brakes done. They were shaky before completely smooth ride.
  • DA
    Danny Apostolos
    Feb 6, 2026
    5.0
    Kevin and Brett got us in quickly for what I was expecting to be a money drain of a problem. Instead of selling us whatever we didn’t need, they figured out the horrible grinding was relieved by a simple and cheap fix and avoided us a much bigger, way more dangerous issue. I appreciate their honesty and their demeanor.
  • AI
    Anthony Lewis II
    Feb 4, 2026
    5.0
    Brake Plus was amazing. A man named Brett helped me from the moment I called. Super informative, knows his stuff and is absolutely amazing. Both Brett and his crew (Did not catch their names). They were cheap, fast and did amazing work. They got a life long customer from me. And this is my first time coming. Im writing this review while waiting for my car now. Thank you Brett and Crew.

Brand Certified Facts from Brakes Plus

Brakes Plus partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: