Advance Auto Parts

Reviews

• GV

  German Vargas

  2 days ago
  1.0
  To whom it may concern, I am writing to formally express my dissatisfaction with the way I was treated during a return transaction at your store on 01/11/26. On 01/09/26, I purchased several gallons of Peak antifreeze. On 01/10/26, I returned to the same store and purchased a pack of gloves and a Permatex High Tack gasket sealant. These items were intended for a gasket and O-ring replacement on the HPOP cooler of my truck. Ultimately, the repair did not require replacing the gaskets, and the Permatex sealant was never used or opened. When I returned to the store today (01/11/26) to return the unused sealant, the employee in charge, Michael D., stated that the bottle was “halfway empty” and implied that the product had been used. I clearly explained that the sealant was never opened. Despite checking the bottle multiple times, his attitude throughout the interaction was dismissive and unprofessional. While he did eventually process the refund, it was done reluctantly, accompanied by facial expressions and comments such as “I guess,” which strongly suggested disbelief. Although I was not directly called a liar or a thief, the implication was clear, and I found the interaction disrespectful and inappropriate. As a paying customer, I expect to be treated with professionalism and courtesy, especially when returning an unused product in accordance with store policy. I am not satisfied with the way this situation was handled, particularly the employee’s attitude and conduct. I believe this experience reflects poorly on customer service standards and felt it was important to bring it to your attention. I would appreciate acknowledgment of this complaint and clarification on how situations like this are expected to be handled in the future.
• DH

  Devyn Henault

  Jan 3, 2026
  1.0
  Went in to get a battery replaced as it was dead in my car was met with an attitude and told I would have to wait a couple of hours for them to check it. So I left the battery there for 3 hours and heard nothing back so I called and they told me it was going to be another 24-36 hours before I could pick up the battery. No one told me they were charging it and when I came in to pick it up the next day the staff member was a guy with long hair gave me the worst attitude I’ve ever gotten from anywhere he was hostile for a reason I couldn’t tell you! Every time I’ve been in this store staff acts like they hate their job and take it out on the customers. If you need anything for your car go literally anywhere but the advanced auto in round rock
• IN

  Im N

  Dec 21, 2025
  5.0
  Very good. The store is clean and orderly. The price is also right.
• KP

  Katie Petersburg

  Dec 3, 2025
  5.0
  Went in for a pick up order for some windshield wipers and Michael offered to replace them for me without me having to ask. He really went above and beyond in his customer service.
• MW

  Mickey Warnock

  Nov 4, 2025
  5.0
  I went there today to get a new battery for my car. Erin helped me right away. She confirmed the type of battery needed for my car, and found it in stock. She replaced the battery in my car. I was shocked to see her put the green & red pads on the (new) battery terminals and also a spot of grease on each one! My car is 24 years old and has had a few battery changes over the years and I've NEVER had those items put on ANY of the other battery replacements! Hopefully that all helps to make the 2 year battery last even longer! She was very friendly and very helpful. She really knows her stuff! Thanks again Erin!!

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