AutoZone Auto Parts

Reviews

• MF

  MI F

  3 days ago
  2.0
  I visited this AutoZone 4/9/26 around 11 a.m. today, possibly a little after, and the experience was very disappointing. From the moment I walked in, no one greeted me or acknowledged me. I spent time walking the aisles trying to figure out which product would be best for the odor coming through my car vents, but no one asked if I needed help or if I was finding everything okay. While I was in the store, one employee at the register stood watching me, but not in a way that felt helpful or welcoming. It felt more like I was being watched instead of assisted. At the front of the store, another employee, who may have been in a leadership role but I am not certain, was tossing an object in the air and acting in a way that came across as unprofessional in front of customers. When I finally walked up to the counter, no one greeted me. No one said hello, asked how I was doing, or asked whether I found everything okay. I had to speak first and ask how they were doing just to get any acknowledgment at all. The cashier, a short Black woman with curly hair in a red shirt, started scanning my items without saying anything to me until i acknowledge her. At that point, I said that I had a question. My question was directed to the employee at the front who had been tossing the object in the air. Instead of responding professionally or asking what I needed help with, he gave me a very rude and unwelcoming look. He did not say, “What is your question?” or “How can I help you?” The look on his face came across like I was bothering him just by asking. It was dismissive, unprofessional, and uncomfortable enough that I decided not to ask my question at all and simply said, “Never mind.” What made the experience even more disappointing is that I have had better visits at this location before. There is another employee there, a tall Black man who has usually been helpful during past visits, but this time he did not offer any help either and seemed to go along with the same unprofessional atmosphere. It is unfortunate that the experience at this location seems to depend on who is working that day. Customer service should be consistent, and that was not the case during this visit. Because of how uncomfortable and unwelcome I felt, I chose to leave and take my business to O’Reilly Auto Parts instead.
• EP

  Elizabeth Pecora

  Mar 12, 2026
  5.0
  Ricky was so funny, kind and knowledgeable. He did a great job replacing my car battery 😊
• LR

  Laura Rodriguez

  Mar 9, 2026
  5.0
  Went into Autozone today unsure of what I was needing. Jorge, who I believe is the manager, took the time out his day to help me out and find what I was looking for. Great service 👍🏽
• SP

  Shelly Puente

  Mar 9, 2026
  5.0
  Awesome customer service. Helpful and attentive even though they were busy! Ricky was great!
• JS

  Jorge Eduardo Rodriguez Serrano

  Feb 22, 2026
  1.0
  Por medio de la presente, deseo expresar mi profunda inconformidad con el servicio recibido en la sucursal de Autozone el día de hoy, aproximadamente a las 8:00 PM. ​Al ingresar a la tienda, el establecimiento parecía vacío. Tuve que anunciar mi presencia diciendo "Hello" en tres ocasiones antes de que algún empleado se presentara. Cuando finalmente apareció un trabajador, lo hizo con una actitud sumamente defensiva y hostil, preguntándome de mala gana: "What you need?". ​Al solicitar una revisión de batería (battery check), el empleado me negó el servicio de forma tajante, argumentando: "It is almost close, we close in one hour and at night we cannot go out". Esta respuesta me resultó contradictoria y discriminatoria por las siguientes razones: ​Falta de consistencia: Mientras se me negaba el servicio alegando que no podían salir de la tienda, pude observar a otro compañero entrando al local tras haber estado afuera con otro cliente. Mi vehículo estaba estacionado justo frente a la entrada. ​Trato discriminatorio: La actitud del empleado fue despectiva. Sentí que fui juzgado y criminalizado por mi apariencia física (tengo media oreja) y por mi acento. A pesar de ir vestido de manera formal y presentarme con respeto, el trato recibido me hizo sentir víctima de racismo y xenofobia. ​Negligencia en el servicio: Faltaba una hora para el cierre, tiempo suficiente para realizar una prueba que toma pocos minutos. ​No es aceptable que una empresa con la trayectoria de Autozone permita que sus empleados traten a los clientes como si fueran una amenaza o una molestia. Este tipo de prejuicios no tienen lugar en el servicio al cliente. ​Debido a esta experiencia, no recomiendo esta ubicación y espero que se tomen las medidas correctivas pertinentes con el personal de turno para evitar que otros clientes pasen por una humillación similar.

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