Clay Cooley Hyundai of Rockwall

Reviews

• SH

  Skyla Hudson

  3 days ago
  1.0
  I had a really disappointing experience with this dealership that I feel others should be aware of. Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit—but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was “incorrect.” I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: • Clear communication before running my credit • Transparency if pricing changes • Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.
• AT

  Agina Graham Tye

  4 days ago
  5.0
  After being ghosted by another dealership, they sat me down and Explained to me why that more than likely happened. They also worked with us financially to get us where we wanted to be. They used every incentive that they had to help get us there which was amazing! The best part was having a 2 1/2 year-old with a very short attention span, they had all the paperwork ready to go when we arrived to sign and got us out the door in our new car as quick as possible. No headaches, no cheesy sales, just actual friendly honest service! We love our new car and can’t thank them enough!
• DR

  Dave R

  6 days ago
  5.0
  Great dealership great salesman (Andy)! Impressed with the service from start to finish and personal attention that was paid on our purchase of a new 2026 Hyundai Santa Fe.
• LC

  Loretta Cooper

  Apr 2, 2026
  5.0
  I am very happy with the service I have received at Clay Cooley Hyundai of Rockwall. Jenifer is the service coordinator that I have been using & she is very friendly, professional & courteous.
• JJ

  Jeff Jackson

  Mar 27, 2026
  5.0
  This is the CC dealership to go to. Professional, attentive and courteous! Know their business and take care of you! Thank you Phillip! We drive over 100 miles to this location.

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