Valvoline Instant Oil Change

4.5
494 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Richmond.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
19321 W Bellfort St, Richmond, TX
77407, United States

Hours

Reviews

4.5
494 reviews
5 stars
400
4 stars
29
3 stars
7
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and attentive, with specific mentions of employees like Gerald and Steven providing exceptional service.

Efficiency

Numerous reviews highlighted the quick and efficient service, with many customers noting that they were in and out in a short amount of time.

Trustworthiness

While many customers felt the service was reliable and honest, there were significant concerns from some about upselling and pressure tactics, particularly regarding unnecessary services.

Overall Experience

Most customers reported positive experiences and expressed loyalty to the location, citing the welcoming atmosphere and thorough explanations of services.

Concerns with Upselling

A few customers expressed frustration with perceived upselling practices, feeling pressured into additional services that they did not need.
  • TC
    Tyson Carter
    4 days ago
    5.0
    Gerald changed my oil and put air in my tires in less than 15 minutes. If you want a fast and easy oil change ask for Gerald. Best oil change experience 🙌🏾
  • DR
    Derrick Rou
    4 days ago
    5.0
    I Took my mom’s Nissan rogue today for an oil change. Everything was smooth and quick. Excellent customer service from Gerold. Very professional and knowledgeable.
  • JD
    Jon Doe
    4 days ago
    5.0
    Great service and very professional encounter. They were very supportive. Gerald was great at explaining my cars needs for me.
  • MN
    Michelle Nguyen
    Nov 5, 2025
    5.0
    I have been getting my car maintenance from here for years and have always received reliable and trustworthy service. The workers will educate me as much as they can (without overwhelming me) and are all usually patient and communicative. Steven has helped me a couple times, but I’ve received exceptional customer service from everyone else there as well. A quick Google search can also provide anyone with a coupon for an oil change.
  • DS
    Delonza Sylvester
    Oct 30, 2025
    1.0
    I wish I could give this Valvoline location negative stars. I brought my car in for a simple oil change, but the technician pressured me repeatedly into doing a transmission flush, saying my car would break down if I didn’t. I trusted them — and that decision has now cost me everything. It’s a little bit of time, my car started jerking, making awful noises, and the check engine light came on. The dealership confirmed my transmission fluid was burnt and full of metal debris, and now my car needs a new transmission costing almost $13,000. Before Valvoline touched it, my car ran perfectly. When I filed a claim, Valvoline corporate refused to take responsibility and denied my case without written proof, only a voicemail saying they “did everything right.” I even spoke with them on a recorded call — still no help, no documentation, and no accountability. When I called to get help, the so-called investigator spoke rudely, took no accountability, and pretty much hung up in my face—even with a corporate rep on the line! They denied my claim without any written proof, only excuses. I’m beyond disappointed and furious. If you value your vehicle, your money, and your peace of mind, do NOT trust these people. They’re not accountable, they’re unprofessional, and they clearly don’t care about their customers. 🚫 Save yourself the stress—go anywhere else. My vehicle is now undrivable, parked at a dealership, and I’m left without transportation to work or for my family. If you value your car, your peace of mind, or your wallet, please don’t take your vehicle here. They will smile, upsell you, and leave you to deal with the wreckage. Save yourself the heartbreak — do not trust this Valvoline with your transmission or your vehicle, ever. Please, whatever you do, RUN FAR AWAY from this Valvoline.

Frequently Asked Questions About Valvoline Instant Oil Change

What type of vehicle maintenance services does Valvoline Instant Oil Change offer in Richmond?

Valvoline provides quick 15-minute, stay-in-your-car oil changes and a variety of preventive vehicle maintenance services for all types of vehicles in Richmond.

Where is Valvoline Instant Oil Change located in Richmond?

It is located at 19321 W Bellfort St, Richmond, TX 77407, US.