Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Richmond, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Grand Pkwy. location today.
Location
Hours
Reviews
3.6
119 reviews
5 stars
73
4 stars
4
3 stars
2
2 stars
3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised staff for being helpful and professional, while others reported rude and unresponsive behavior.
Vehicle Condition
Numerous complaints about the cleanliness and maintenance of rental vehicles, with reports of dirty cars and safety issues.
Reservation Issues
Frequent problems with reservations, including unavailability of reserved vehicles and poor communication regarding cancellations.
Staff Performance
While some staff members received high praise for their professionalism and efficiency, others were criticized for being unhelpful and argumentative.
Convenience
Some customers appreciated the convenience of the pickup and drop-off process, while others faced significant delays and issues.
- SESamantha Ervin-Hillard6 days ago1.0Upon renting a vehicle from this location I had the most horrible customer service. First let's start with the rudeness and lack of communication when it came from the stuff. The assistant manager Quinn was so rude she told me to shut up, over talking as I was trying to explain to her with what was going on. she hung the phone up. I was overcharged and money was stolen off my card I was told I had to pay two deposits after the insurance had already paid for the vehicle. The service was horrible I would never ever rent a car from this Enterprise again. The only upscale customer service that was given was only to white people I know this who came inside of the building and they treated them with so much respect.
- MFMichael FrelsNov 8, 20255.0Sales rep was super helpful helping me get into a car at the end of the day on a Saturday.
- JMJohn MyersOct 30, 20251.0Customer service is the worst I have ever seen. They do not answer their phone. They have picked up my call and then hung up multiple times. The cars that they rent are torn up high mileage vehicles. Unbelievable. They need to shut this location down.
- CLCrys LBOct 22, 20255.0Office personnel and drivers were professional and courteous. Although it was busy with one person assisting customers; I’d still give the staff a thumbs up for services provided. I rate courtesy and professionalism over anything else. The car was clean and equipped with modern features, which was convenient. Thanks again to my neighborhood Enterprise Car Rental staff in Richmond, Tx on Hwy Tx99 W & SH69 S.
- MFMike FradieuOct 21, 20255.0great customer service‼️
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Richmond, TX offer?
Enterprise Rent-A-Car in Richmond offers a wide range of vehicles including cars and vans to suit your rental needs.
What are the operating hours for Enterprise Rent-A-Car at the Grand Pkwy location?
The Richmond, TX location is open Monday through Friday from 8 AM to 6 PM, Saturday from 9 AM to 12 PM, and closed on Sundays.
How can I make a reservation for a rental car at this location?
You can reserve your rental car online via their official website or reservation URL provided in their profile.
Does Enterprise Rent-A-Car Richmond offer discounts for active military members?
Yes, this location offers discounts for active military personnel.
Is Enterprise Rent-A-Car in Richmond owned by a woman?
Yes, this Enterprise location is woman-owned.
Where is Enterprise Rent-A-Car located in Richmond?
It is located at 20400 Southwest Fwy, #140, Richmond, TX 77469, USA.
Are there any nearby places where I can eat after renting a car?
Yes, nearby restaurants include Doner & Gyros Hub Tx, The Big Salad, Wingstop, Mama Le Vietnamese Restaurant, and Los Gallitos Mexican Cafe.
What nearby retail or shopping options are available around Enterprise Rent-A-Car?
Nearby retail options include Mattress Firm, Sherwin-Williams hardware store, and Vape City e-cigarette store.
If I need car maintenance services, are there any nearby automotive providers?
Yes, Jiffy Lube, which offers automotive maintenance and retail services, is located nearby.
What local amenities are nearby if I want to visit places after picking up a rental car?
Nearby amenities include Silverstone Dental, Chic Nails Spa, Basecamp Fitness Richmond gym, and several medical specialists like neurologists and cardiologists.