Enterprise Rent-A-Car

Reviews

• SS

  Shae

  5 days ago
  1.0
  Im going to stop using enterprise. I’ve been with them for ever, business and personal. Never had to use a credit card. Not all of us want/need/have credit cards. I booked a reservation a week in advance. Showed up at the location and because it was 55 miles outside of my address, they said I HAD to use a credit card. Although it’s not this locations fault, it was extremely frustrating and INCONVENIENT to have ubered there only to be turned away. I live within the metroplex but outside of that particular location and booked at the location closest to where I was at the time. Houston is huge! There should be a disclaimer or something to make customers aware of such policy. So despite the fact that my address and etc. was listed, it still let me book and didnt specify that I HAD to use a credit card. That would have prevented me from wasting time and money. When I asked why is that a policy the attendant said "we've had a lot of thefts recently and anyone can rent a car. “ Obviously me being a loyal customer means nothing. Here I am 2 hours later, still no rental. I asked for the location closest to their location thats within the radius requirement of my home address and am now ubering to them hoping they have a rental and will rent to me. We will see how it goes. After this, pretty sure I’m done. —————————- Update: Made it to second location and they said they are not sure why I was referred to them because they also need a credit card. 3 hours later, $100 in Uber and still no rental. __________________ Note to Self: Skip Enterprise entirely and rent through TURO instead. So thankful this was an option. Especially for EMERGENCY situations like mine. After dealing with Enterprise for over 4 hours I rented from a host on TURO and was behind the wheel of that rental in less than 40 minutes. It was a better price and less of a hassle. I should have just used them to begin with, which I will do moving forward. So done with Enterprise.
• JH

  Javier Hinojosa

  Feb 18, 2026
  5.0
  Great place rent cars or for your mobility needs
• AV

  Aamir Virani

  Feb 16, 2026
  1.0
  Horrible attitude. No communication whatsoever. Would never use them again. Had to use them because of insurance. They think they are doing you a favor.
• SK

  Simply Kaylah

  Feb 15, 2026
  1.0
  Pre-booked a car days in advance and paid! Show up 20 minutes early of scheduled time 12:40. Which was 1pm pick up. Per the instructions. No car in sight. The front desk lady tells me that it’s gonna be a 45 minute wait. Mind you they close at 1 pm. How will I get a car 45 mins after closing. It’s about 15 people in the waiting area. Waiting on cars. It’s really unacceptable. Will never return here. Service was unacceptable. Never have I ever dealt with this issue at a rental car company. Called corporate and filed a complaint.
• JB

  Julie Boyd

  Jan 27, 2026
  5.0
  Everyone was courteous, diligent and professional. I could not have had a better experience.

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