Feedback on customer service is mixed; while many customers praised individual employees for their helpfulness and knowledge, others reported rude or unhelpful interactions.
Product Availability
Several customers expressed frustration with product availability and order fulfillment, including issues with receiving the correct parts and delays in notifications.
Store Management
Store management received both praise for helpfulness and criticism for poor service, indicating inconsistency in leadership and employee training.
Employee Performance
Certain employees, particularly Joanna, Matthew, and Anthony, were highlighted for exceptional service, while others were noted for negative experiences.
TD
Tania Demerson
6 days ago
1.0
Came in with a battery issue, spoke with Henry and they weren’t helpful at all in a empty store and actually quite condescending in tone.
AA
Abdullah
Nov 24, 2025
5.0
Great customer service specially Henry
one of the best customer service I’ve ever seen
CA
Candace Abie
Nov 23, 2025
1.0
My daughter and I experienced such horrible customer service at this location. We went to have the battery tested and the store manager was so rude. He was very standoffish from the very beginning. I will never go back to this location ever again. 22341 Bellaire Blvd.
AM
alejandro moreno
Nov 22, 2025
5.0
Returned some break pads becouse I ordered duplicate pads great customer service
ER
Ella Rogers
Oct 28, 2025
5.0
Came 1 hour before closing to buy and fix my turn signal. Mr. Jeff stayed with me to help even while preparing to close. They were kind, helpful and knowledgeable!
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Richmond, TX?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sundays from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery?
Yes, AutoZone Auto Parts provides in-store pickup, curbside pickup, and same-day delivery services.
Where is AutoZone Auto Parts located in Richmond, TX?
It is located at 22341 Bellaire Blvd, Richmond, TX 77407, USA.
What types of products does AutoZone Auto Parts carry?
AutoZone offers auto parts including brake pads, car batteries, auto accessories, and aftermarket automobile parts.
Which automotive brands are available at AutoZone Auto Parts?
Brands at AutoZone include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Richmond?
You can reach them by phone at +1 832-945-6600 or via email at customer.service@autozone.com.
What nearby dining options are available close to AutoZone Auto Parts?
Nearby dining options include IHOP, Busy Boys Grill & Café, Chick-fil-A, Whataburger, Taco Bell, and Tropical Smoothie Cafe, providing various meal choices before or after your visit.
Are there shopping centers or other stores near AutoZone Auto Parts?
Yes, nearby shopping locations include Waterview Town Center, The Shops of Bella Terra, GameStop, James Avery Artisan Jewelry, and Jordan Shoes for a variety of shopping experiences.
Can I find any services like nail salons or haircuts near AutoZone Auto Parts?
Yes, Vianna Nails Spa and Sport Clips Haircuts of Bella Terra are close by if you want to get beauty or grooming services.
What are some convenient nearby services for customers visiting AutoZone Auto Parts?
Nearby services include Zesty Cleaners for dry cleaning, Goin' Postal Richmond for shipping, and CELL + ER Phone Repair for electronics repair.