Advance Auto Parts

Reviews

• SD

  samuel duke

  Feb 26, 2026
  5.0
  I need to buy a headlight and what I seen and heard while I was in the store is real customer service at it's finest the lady was helping a rude customer "the customer was yelling and throw his key fob at her when she asked what kind car it was for the lady calmly told him here a YouTube video on how to open the key fob the customer started to yell some more at her that she needed to open it for him when more customers came in and she politely asked the customer to stop yelling that this was a place of business.And he said he did not care and started to yell some more, she said.If he could not keep it down, that she will have to call the police he said he did not care. That's when I stepped in and said I saw you assault and scream at this lady all in while she's been nothing but polite and trying to guide you. And while talking to him, he was yelling and walking out the store wow now that's having patience and customer service skills I'm a forever customer now!!!!!!!!!
• DD

  Derrick

  Feb 26, 2026
  1.0
  Zero if i could. I guess this is a thing now I went to this location to get a free diagnostic of my car because I have a check engine light and I was told that their machine was broken.
• II

  Inmode Interactive

  Jan 26, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Advance Auto Parts on Mason Road in Richmond TX is my go-to spot whenever I need parts, supplies, or quick advice for my vehicle. Every time I walk in, the team is helpful, knowledgeable, and easy to work with, which makes a big difference, especially when you are trying to fix something quickly. The staff consistently takes the time to answer questions and point you in the right direction, whether it’s finding the correct part, recommending the right product, or helping troubleshoot an issue. You never feel rushed, and you can tell they actually know what they are talking about. That level of service builds trust and keeps customers coming back. The store is well organized and stocked, making it easy to find what you need. If something isn’t available immediately, they are quick to check inventory or help with ordering. It’s a reliable location that delivers solid customer service every visit. If you are in the Richmond area and need auto parts with great service and knowledgeable staff, this Advance Auto Parts location is a great choice. For local businesses, growing online presence, earning more reviews, and improving your Google Business Profile can make a real impact. Jesse DeLeon | Inmode Interactive Local SEO Specialist and Google Local Guide
• DC

  D C

  Jan 15, 2026
  3.0
  Inventory is low [at 3 locations] AND is double in price compared to Auto Zone. I bought TWO small mirrors for same price as ONE at Advance.
• CP

  Clay P

  Jan 2, 2026
  2.0
  Never seen an auto parts store without a code reader. Pretty insane

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