Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 9845 S Mason Rd in Richmond offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
182 reviews
5 stars
124
4 stars
25
3 stars
8
2 stars
4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers expressed concerns about staff knowledge, particularly regarding auto parts, with some employees unable to provide accurate information or assistance.
Positive Experiences
Many customers reported positive experiences with specific employees who went above and beyond to assist, highlighting a few standout staff members.
Store Environment
The store is generally described as clean and organized, with a good selection of parts, although some customers noted issues with staff behavior.
Product Quality
There were complaints about defective products, particularly batteries, leading to dissatisfaction with the overall quality of items sold.
- ACalex cOct 25, 20255.0Great friendly service and very knowledgeable
- TATimothy AdeniyiSep 29, 20255.0I had an excellent experience at Advance Auto Parts thanks to Benny and Sandra. When my car broke down, they both went above and beyond to help me. Benny even went out of her way to follow me to where my car was and helped jump-start it. She was also very supportive, offering helpful advice on what steps to take next. Both Benny and Sandra are truly selfless individuals who care about their customers, and their kindness made a stressful situation much easier to handle. I’m so grateful for their assistance and the genuine compassion they showed. Thank you, Benny and Sandra, for turning a frustrating day into a positive experience. God bless you.
- JWJoshua WingetSep 25, 20252.0The people who work here are not very friendly. There were 3 of them behind the counter. The two that were not doing anything said the lady on the phone would help me when she was done. Then she had a really bad attitude. Will be going to Auto Zone next time.
- CACarmen AraujoSep 13, 20255.0Benita me attention muy bien y yo estoy muy contenta con su servicio
- RYRoneey YoderSep 9, 20255.0Sandra was every helpful and knowledgeable great customer service
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 9845 S Mason Rd in Richmond offer?
We offer automotive aftermarket products, free battery testing, free installation of batteries and wipers with purchase, free engine code scanning, starter and alternator testing, and battery and oil recycling.
Can Advance Auto Parts install my car battery and windshield wipers?
Yes, we install car batteries and windshield wipers for free with purchase. Exclusions may apply.
Does Advance Auto Parts recycle used batteries and motor oil?
Yes, we recycle used batteries and motor oil at no charge. Exclusions may apply.
What are the store hours for Advance Auto Parts in Richmond?
We are open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
What payment options are available at this store?
We accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I order auto parts online and pick them up in-store?
Yes, you can buy online and pick up your order in-store within 30 minutes using our curbside pickup service.
Is the Advance Auto Parts store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
Where is Advance Auto Parts located in relation to Sonic Drive-In?
Advance Auto Parts is located near Sonic Drive-In in Richmond, making it convenient to grab a meal or snack before or after your visit to our store.
What nearby fitness centers can I visit around Advance Auto Parts?
No Limits Fitness and Snap Fitness gyms are located nearby, so you can fit in a workout before or after shopping for auto parts at our store.
Are there any dining options close to Advance Auto Parts in Richmond?
Yes, you can find dining options such as Las Mañanitas Mexican Restaurant and Shipley Do-Nuts nearby, perfect for enjoying a meal or snack during your visit.