Brakes Plus

4.8
605 reviews

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Richardson today.

Location

Brakes Plus
400 N Central Expy, Richardson, TX
75080, United States

Hours

Reviews

4.8
605 reviews
5 stars
568
4 stars
16
3 stars
1
2 stars
4
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service, particularly highlighting staff members like Lori and Jonah for their knowledge and attentiveness.

Efficiency

Several reviews noted the quick turnaround times for services, with many customers appreciating the speed of service without compromising quality.

Honesty

Customers frequently mentioned the honesty of the technicians, who provided transparent assessments and did not upsell unnecessary services.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding service quality and communication, indicating inconsistency in performance.

Convenience

The location's convenience and accessibility were highlighted positively, with some customers noting they could easily reach the shop.
  • MP
    M P
    3 days ago
    5.0
    I went to Brakes plus because I needed a new battery and an oil change. Lori was very helpful over the phone when I called and Eddie took good care of me. I did not feel pressured and they worked quickly for me (30 minutes or so). Thanks so much for the help!! :)
  • RA
    Rakesh Anumula
    4 days ago
    5.0
    My firend had sensor problem for his newly purchased mazda henicle , we went to the service Scott through, he did care really very well , he fixed the sensor issue , didn't charge a single penny. Very happy with his service 😊
  • GM
    German Miranda
    4 days ago
    5.0
    Great service from Lori & Scott the manager. They were quick with changing my brakes and next time you think of new brakes, please visit this location.
  • AE
    Aziz Elghazaly
    6 days ago
    1.0
    I went to Brakes Plus just to get my front rotors resurfaced. They quoted me $120, but then tried to upsell me on brake pads they claimed were “at 3s.” I didn’t trust it, so I held off. Two days later I took the car to the Toyota dealership. They charged me $100 for the same rotor resurfacing — and even brought me out to the car to show me my brake pads were actually at 6mm, nowhere near needing replacement. The best part? As I was leaving Brakes Plus, an employee was telling another customer, “We don’t lie to customers.” Absolutely hilarious after what they tried with me.
  • OO
    Oscar Ortiz
    Nov 7, 2025
    5.0
    BIG SHOUTOUT TO EDDIE AND THE CREW! They went above and beyond to get my car in and out as quickly as possible. A few issues came up, but they handled everything fast and professionally. Definitely recommend this place — great service all around!

Frequently Asked Questions About Brakes Plus

What services does Brakes Plus in Richardson offer?

Brakes Plus offers services including wheel alignment, brakes, oil changes, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, and more.

Where is the Brakes Plus location in Richardson, TX?

The Brakes Plus in Richardson is located at 400 N Central Expy, Richardson, TX 75080, USA.