Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Richardson today.
Location
Hours
Reviews
4.8
605 reviews
5 stars
568
4 stars
16
3 stars1
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service, particularly highlighting staff members like Lori and Jonah for their knowledge and attentiveness.
Efficiency
Several reviews noted the quick turnaround times for services, with many customers appreciating the speed of service without compromising quality.
Honesty
Customers frequently mentioned the honesty of the technicians, who provided transparent assessments and did not upsell unnecessary services.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding service quality and communication, indicating inconsistency in performance.
Convenience
The location's convenience and accessibility were highlighted positively, with some customers noting they could easily reach the shop.
- MPM P3 days ago5.0I went to Brakes plus because I needed a new battery and an oil change. Lori was very helpful over the phone when I called and Eddie took good care of me. I did not feel pressured and they worked quickly for me (30 minutes or so). Thanks so much for the help!! :)
- RARakesh Anumula4 days ago5.0My firend had sensor problem for his newly purchased mazda henicle , we went to the service Scott through, he did care really very well , he fixed the sensor issue , didn't charge a single penny. Very happy with his service 😊
- GMGerman Miranda4 days ago5.0Great service from Lori & Scott the manager. They were quick with changing my brakes and next time you think of new brakes, please visit this location.
- AEAziz Elghazaly6 days ago1.0I went to Brakes Plus just to get my front rotors resurfaced. They quoted me $120, but then tried to upsell me on brake pads they claimed were “at 3s.” I didn’t trust it, so I held off. Two days later I took the car to the Toyota dealership. They charged me $100 for the same rotor resurfacing — and even brought me out to the car to show me my brake pads were actually at 6mm, nowhere near needing replacement. The best part? As I was leaving Brakes Plus, an employee was telling another customer, “We don’t lie to customers.” Absolutely hilarious after what they tried with me.
- OOOscar OrtizNov 7, 20255.0BIG SHOUTOUT TO EDDIE AND THE CREW! They went above and beyond to get my car in and out as quickly as possible. A few issues came up, but they handled everything fast and professionally. Definitely recommend this place — great service all around!
Frequently Asked Questions About Brakes Plus
What services does Brakes Plus in Richardson offer?
Brakes Plus offers services including wheel alignment, brakes, oil changes, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, and more.
Where is the Brakes Plus location in Richardson, TX?
The Brakes Plus in Richardson is located at 400 N Central Expy, Richardson, TX 75080, USA.
What are the operating hours of Brakes Plus in Richardson?
Brakes Plus is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays.
Is Brakes Plus in Richardson open on major holidays?
No, Brakes Plus is closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and Easter.
What payment methods are accepted at Brakes Plus Richardson?
They accept American Express, Cash, Discover, Financing options, MasterCard, and Visa.
How can I schedule an appointment at Brakes Plus Richardson?
You can make a reservation online at https://www.brakesplus.com/stores/richardson/tx/0328.
Does Brakes Plus Richardson provide car inspection services?
Yes, Brakes Plus offers state inspections at select locations, including Richardson.
What nearby automotive services are available around Brakes Plus Richardson?
Nearby automotive services include Midas Dallas/Ft. Worth, Midas Richardson, Classic BMW CCRC, and America Dent Repair, which can provide additional repair, tire, or body services.
Are there car dealerships close to Brakes Plus in Richardson?
Yes, car dealerships nearby include VMaxCars, Volkswagen Of America, Nextone sales, Boardwalk Volkswagen, Clay Cooley Volkswagen, Legacy Autos, and Cars And Credit Master.
What options do customers have for car rentals near Brakes Plus Richardson?
Customers can rent vehicles from nearby locations such as Enterprise Rent-A-Car and U-Haul Moving & Storage of Richardson, which offer car and truck rentals.