Enterprise Rent-A-Car

Reviews

• SS

  Sharon Smith

  Jan 16, 2026
  1.0
  Enterprise, your employees at the Red Oak, TX office NEVER provided the SUV that I requested. I expressed my concerns about the Hyundai ELANTRA upon delivery. Your employee informed me that he would exchange the vehicle for the SUV that I requested later that day. However, I never received a response from him. And then today after I return the vehicle, I got a phone call stating that a mistake have been made even after I informed them that I had knee issues. The manager informed me that my name had been crossed out by mistake. That's bad business Enterprise Rental Car. I don't intend to ever rent a car from you again. Your company employees provided POOR customer service when it mattered the most. And I ended up with sore knees that need treatment. Shame on your incompetent workers, who evidently have difficulty with reading simple names and following guidelines, procedures and instructions. Please provide better training for the individuals that you hire. Or better advice is that you screen and evaluate your applicants' ability to read, follow guidelines and comprehend with higher standards. The customer service was TERRIBLE.
• MC

  Mariah C

  Jan 13, 2026
  5.0
  Great experience at this location. Greg was upfront and helpful about availability, and Cameron took great care of me in person. Smooth pickup and return, no hassle, and excellent customer service. I really appreciated how easy everything was.
• LN

  Lam Nguyen

  Dec 24, 2025
  5.0
  Always a great experience!
• KH

  Karen Hicks

  Nov 29, 2025
  5.0
  Put me in a very nice car while I was awaiting my car to be fixed
• LK

  Liz Knott

  Nov 26, 2025
  5.0
  It was the best rental place I’ve ever had to deal with! Greg was an awesome gentleman to speak to on the phone and even though I was not there in person, I was told he was just as awesome in person. This rental was for my 92 year old dad.