Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Prosper.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
4980 W University Drive, Prosper, TX
75078, United States
Hours
Reviews
4.1
439 reviews
5 stars
322
4 stars
17
3 stars
8
2 stars
11
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and professional staff, others reported rude behavior and poor communication.
Service Speed
Many customers appreciated the quick service, but several reviews mentioned long wait times and inefficiencies, particularly during busy hours.
Quality of Work
There are significant concerns regarding the quality of service, with multiple reports of issues arising after oil changes, including leaks and inadequate inspections.
Transparency
Customers valued transparency during service, with some technicians explaining the process well, but others felt pressured or misled about services and pricing.
Inspection Services
Numerous complaints were made about the unavailability of inspection services, with customers frequently finding the inspector absent or machines out of order.
- SESam EhlingerNov 17, 20251.0Awful customer service. Waited 15min in line only to be told that they don't have the oil my car takes in stock. I said that I called before, and they said they were in stock, to which the tech replied "well, I didn't tell you that". Unbelievable.
- RRRNov 16, 20251.0The techs are rude.. wouldn’t recommend. Started with the upsell, “sorry, we only have synthetic in stock”, even though I called to ask how much conventional oil change was. I asked the price, asked about coupons.. African American guy rudely responded “I don’t know about any coupons”. Sure buddy, it’s not like every other customer pulls up a coupon. Anyways pulled up coupon and their synthetic blend oil was about $80 even with a coupon, not worth it.. way too expensive.
- SSseoNov 15, 20255.0It’s a busy location so plan to wait. Shoutout to Kevin tho, he was great! Answered my questions, gave good recommendations, and got my inspection done efficiently.
- HTHoanG T.Nov 12, 20251.0Your tech “P” I’m assuming the manager Pam has a bad attitude. I’ll gladly pay more elsewhere to get better customer service. Put better individuals in charge or your whole team is going to end up like her.
- CSCornelius StallingsNov 12, 20255.0The staff at this location was extremely friendly and efficient. Once I pulled into the bay, everything moved quickly, and I appreciated being able to see exactly what they were doing to my car throughout the process. That level of transparency made the visit stand out. I could see each step and decide for myself if I wanted any additional services. I also received a coupon by email for the oil change, which made the trip even more budget friendly. Rique was an excellent communicator, and I’ll definitely be back.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Prosper offer?
Valvoline Instant Oil Change offers quick, stay-in-your-car oil changes in about 15 minutes, along with a wide range of preventive vehicle maintenance services including oil lube, filter service, car battery replacement, auto air conditioning service, and vehicle inspections.
Where is Valvoline Instant Oil Change located?
It is located at 4980 W University Drive, Prosper, TX 75078, United States.
What are the operating hours for Valvoline Instant Oil Change in Prosper?
The shop is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on holidays like November 27, 2025 and December 25, 2025.
Does Valvoline Instant Oil Change require appointments?
No, Valvoline Instant Oil Change does not require appointments; you can visit anytime during their open hours.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept credit cards, debit cards, and mobile NFC payments for your convenience.
How can I contact Valvoline Instant Oil Change in Prosper?
You can reach them by phone at +1 972-347-4986 or their alternate number +1 800-327-8242.
Can I find other automotive services near Valvoline Instant Oil Change?
Yes, nearby automotive services include NuBrakes Mobile Brake Repair and Brakes Plus, both offering brake and automotive repair services close to the store.
What dining options are available near Valvoline Instant Oil Change?
Near the Valvoline Instant Oil Change on University Drive, you can enjoy meals at Wingstop (chicken restaurant), Whataburger (burger restaurant), First Watch (breakfast and brunch), Dutch Bros Coffee (coffee shop), and Jimmy John's (sandwich shop).
Are there any convenient services nearby, like gas stations or car washes?
Yes, nearby convenience services include gas stations such as H-E-B Fuel, RaceTrac, and Circle K, as well as Zips Car Wash for automotive cleaning needs.
What online resources can I use to learn more about Valvoline Instant Oil Change in Prosper?
You can visit their official page at https://store.vioc.com/tx/prosper/4980-w-university-drive or check out their Facebook page at https://www.facebook.com/111820210346480 for updates.