Sewell BMW of Plano

Reviews

• JR

  John Rose

  2 days ago
  5.0
  I picked up a CPO BMW 840i convertible on Friday from Sewell BMW of Grapevine, and I can honestly say the level of service I experienced was nothing short of exceptional. Harrison Redden and Joe Russell went far above and beyond this wasn’t just good customer service, it was extraordinary. I had a very specific set of options in mind, and while Sewell didn’t have the exact car, I found one at another dealership. Without hesitation, they stepped in and worked to secure it for me. What followed could have easily derailed the entire deal. After initially agreeing, the other dealership went completely unresponsive for more than three and a half weeks. Calls weren’t returned, and at times it seemed like the car had either been sold or the deal had fallen apart. Harrison was candid and told me I might need to keep looking but he also made it clear he wasn’t giving up. And he didn’t. Harrison took the initiative to reach out to other clients who owned similar vehicles to see if they might consider trading in just to help me find the right car. That level of creativity, persistence, and commitment is incredibly rare. In the end, the other dealership finally re-engaged, and the original car was shipped. Throughout the entire process, Sewell kept me informed, stayed engaged, and never let the ball drop. I truly cannot say enough about their effort, professionalism, and dedication. In a world where customer service often feels like an afterthought, this was a masterclass in how it should be done. I understand why people say “I will always drive a Sewell”
• SD

  Sabrina Davison

  2 days ago
  5.0
  Outstanding customer service at Sewell BMW of Plano. From start to finish, the experience was professional, respectful, and genuinely enjoyable – exactly what you hope for when making a major purchase. I couldn’t be happier with my new BMW X6, and the Sewell team made the entire process easy with clear communication, patience, and genuine care. Ken Henry (General Sales Manager) went above and beyond, finding an extraordinary solution to a unique situation. He was honest, fair, and incredibly kind – he earned our trust right away. James Cardenas (Senior Sales Associate) was exceptional – focused on what we needed, completely transparent, and very respectful of our time and decisions. Professional, attentive, and a pleasure to work with. Omar was fantastic walking us through the car’s technology. He connected our iPhone, reviewed key features, and gave us an in-car tutorial so we left feeling confident – super patient and knowledgeable. Thank you to Ken, James, Omar, and the entire team. If you want a dealership with integrity, expertise, and a customer-first approach, I highly recommend Sewell BMW of Plano. ★★★★★ 5 stars
• PS

  Prabhu Shankar Sankaranarayanan

  4 days ago
  2.0
  My recent experience at BMW of Plano was disappointing, especially given that I came in as a serious buyer ready to make a deal. The initial meet-and-greet was pleasant, and the salesperson was courteous at the start. I also appreciated the opportunity to test drive the vehicle. However, the overall process quickly became frustrating due to significant delays. I waited an extended period just to have my Lexus TX appraised, and by the time the salesperson returned to continue discussions, more than an hour had passed. The lack of urgency made the process feel disorganized and inefficient. The biggest issue was during the negotiation phase. While another dealership was willing to offer a strong trade-in value for my Lexus, BMW of Plano’s offer felt far below market and not competitive. More importantly, the salesperson seemed increasingly disengaged as the process went on. Despite making it clear that I was a serious buyer and genuinely interested in closing the deal, I did not feel that same level of commitment from their side. It also felt like, because it was later in the day, there was little real effort to work toward a solution. My expectations were reasonable, and I believe that with better communication, more attentiveness, and a willingness to work through the details, this deal could have easily been completed. Buying a luxury vehicle should feel like a thoughtful and customer-focused experience. Unfortunately, that was not the case here. Based on my experience, I would not recommend this dealership, and I do not plan to return.
• MK

  Mark Knize

  Apr 4, 2026
  5.0
  I recently had the pleasure of working again with Sewell BMW of Plano. This past weeks and months leading up to my decision was one of the most positive and seamless car leasing experiences I’ve ever had. Within the past few weeks, their team consistently demonstrated patience, transparency, and genuine care. At no point did I feel rushed, pressured, or caught in the typical “back and forth” that often comes with car shopping. Their service mindset is refreshing and was just what I needed in my circumstance. From email to in-person visits, everything was handled with clarity and professionalism, making the entire process straightforward and stress free. A special acknowledgment for Gracie Miller and Albert Perry who both ensured my experience was first class. No games, just clear professional service. What stood out most was how I was treated throughout the experience. I never felt like a random customer. My time was respected, my questions were answered with patience, and every interaction reflected a high level of service. The BMW team created an environment where I could make a decision confidently, without confusion or second-guessing. Sewell BMW of Plano truly delivers an elevated car shopping experience. Their commitment to customer care and transparency sets them apart from my past car-shopping experiences, and I’m incredibly grateful for the way they handled every step of the process. I would highly recommend them to anyone looking for a dealership that values people just as much as the cars they sell.
• JG

  Jeff G.

  Mar 28, 2026
  1.0
  On Friday February 13th, my wife and I visited Sewell BWM of Plano to test drive a BWM X3 and X5 to see which would fit us better. She is recovering from stage 3 breast cancer and we wanted to get her a vehicle she's been dreaming of as a gift for going through chemo and radiation over the past year. It was around 1830 so it was starting to get dusky out, but still had about 1.5 hours until closing. Several cars outside were unlocked but inside the showroom all the SUV's were locked, Go figure! On top of that, we completely walked around inside for 45 minutes (whilst stopping to look at the interior wood trim/carpet/leather samples) and outside but couldn't get anyone to acknowledge our existence. My wife was wearing a slouchy beanie cancer cap since her hair was recovering from being bald....so I don't know if no one thought a sick person should be buying or leasing a BMW. Not a Manager, not a salesperson, not even the lady at the courtesy desk. But yet we saw 4 salespeople talking to a customer & helping transfer items from a trade to new BMW. FOUR! She was hoping to get a female salesperson but not even the two ladies we saw greeted or acknowledged her. It gives me pause to think no one wanted to acknowledge my lady who's gone through Hades the past year who is treating herself for beating and surviving stage 3 cancer. Sickening and appalling, actually! We haven't bought or leased another vehicle yet since she's deciding whether to lease or buy, but it completely turned her off of BWM and all Sewell dealerships period. Which means no Lexus, no Cadillac, no Audi, and no BWM. Thankfully, the Park Place and Crest and other dealerships exist; even if I have to drive to Dallas or Fort Worth or Grapevine. Their slogan should be "I Drive a Stool" because that's the service you'll get if the Ladies look less than healthy and wealthy. I see why a recent review calls the dealership personnel "cocky and arrogant" after a muti-million dollar expansion....because I can imagine how follow-ups and maintenance would be, even on a lease.

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