Enterprise Rent-A-Car

Reviews

• JJ

  Jon James

  Mar 28, 2026
  5.0
  Super kind folks, helped me get back in a vehicle to work in a tough spot. Thank you!
• RM

  Rema Merrick

  Mar 27, 2026
  5.0
  The service agents were very, professional and friendly. They made the experience stress free. The location for very convenient for me.
• BT

  Brent Thompson

  Mar 26, 2026
  4.0
  Nice people. I wish the hours would be extended, especially since Dallas and Houston are so overly populated. I suppose the prices are fair. I haven't rented from anyone else in several years.
• FF

  Franz

  Mar 21, 2026
  1.0
  A reservation means absolutely nothing here. As someone who travels frequently, I understand that logistical hiccups happen, but the way this location conducts business is completely unacceptable. I specifically reserved a minivan well in advance because I needed the space for my family of seven. It wasn't a casual preference; it was a necessity. When I arrived, I was told they had absolutely zero cars available for me—let alone the minivan I booked. The worst part wasn't even being left stranded without a vehicle; it was the sheer lack of basic customer service. The staff offered no apology, provided zero alternative solutions, and acted as if leaving a family high and dry was standard operating procedure. A reservation is a commitment, not a suggestion. Save yourself the headache and unreliability, and book elsewhere.
• TY

  Timothy Yochim

  Mar 18, 2026
  4.0
  The service received in Dallas, TX was excellent. I was able to book a vehicle the night before when my flight was canceled, but upon arriving in the morning at the pickup location I was informed there were no vehicles available. Sajid Mahmud was super helpful and professional with my booking and was able to get me a vehicle when the whole city was booked. When I returned my vehicle in Lexington, KY I was late by about 2 hours due to the massive snowfall that caused delays and around 150 wrecks in Lexington. I notified Enterprise about the situation that I could not meet my return time due to the weather and the fact that I was in a Ford Mustang. I chose to be safe and make sure the vehicle was not damaged and was still charged a 2 hour late fee. I have reached out via text about the charge and have received no communication back. While I very much appreciate the efforts of getting a vehicle in a very difficult situation, I wish Enterprise would acknowledge the hard situation I was in by returning the vehicle. Overall good experience but may still use other services in the future.

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