The Auto Shop

Reviews

• AM

  Amanda Mota

  Aug 23, 2019
  5.0
  Service is the best! These people really do care. THEY ARE THE BEST! The people are genuine and warm. They provide quality work. Absolutely Love them!
• LT

  Laura Taggart

  Aug 15, 2019
  5.0
  Great people, great service!
• NC

  Nadia C

  Jun 19, 2017
  2.0
  I’m so frustrated right now. I went in to The Auto Shop in Plano and asked to have my car serviced for the 60K mile maintenance. I sat there patiently for over an hour. At some point we discussed a small issue that my car had that wasn’t related to the maintenance. One of the employees suggested that I take it in to the dealership instead because it may have been under warranty. I paid $200 and left. Everyone was nice and I thought things were great. I even rated the place 5 stars before leaving. A few hours later I’m at the Mazda Dealership and I’m discussing the issue with them. Apparently, the issue isn’t covered under warranty. The transaxle is different from the transaxle control which is not to be confused with the transaxle computer. Just so that you’re not confused the latter two aren’t covered under the 60K mile warranty. (There was a lot more to that but I don’t even know where to start.) Before leaving I get a breakdown of the potential costs, $300. Okay, that’s fine. But, as I’m leaving I asked the receptionist to repeat something for me. “Did you say that the filters need to be changed? But I just got them changed.” She walks to the back and gets the notes from the technician. “No, he recommends that the filters be changed.” Now I’m silently freaking out. I show her the invoice of the first place I went to and she mentioned that they should have been changed as part of the scheduled maintenance. As I’m driving to the next place I’m doing my best to keep my cool. This is all on me. I should have skipped college and gone to trade school, or at least listened to my father about how to change this and that on my car. I arrive at the Auto Shop, again, and explain what just happened at the dealership. Apparently, only the cabin air filter was changed not the other filter(s). ARE YOU KIDDING ME RIGHT NOW? I couldn’t hold it together, I cried. It’s all about TRUST. Who do you trust? What do you do? Everyone I dealt with was kind, but after $500 ($300 which I still need to pay) I still don’t know if everything I paid for has been taken care of and, more importantly, when will it happen again? Lessons learned!
• JL

  Jeff Logue

  Mar 5, 2013
  5.0
  Great People !!! Had my oil changed and front end looked at, I was told everything was fine with my front end and they washed my car for FREE ! I recommend this shop for any of your autos needs

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