I purchased an X5 50e hybrid a month ago, and within the first week, I encountered an engine light warning. It took the service team three days to resolve the issue. By the second week, the car developed drivetrain and high-voltage engine problems, struggling to start. This time, the service process took an entire week, with minimal communication on the cause of the issue.
Every time I raised concerns, I was repeatedly told, “That’s why there’s a warranty.” But is that really acceptable for a premium vehicle known for reliability? To make matters worse, I was assured this was a rare issue—yet my friend, who bought the same model in the same week, is facing the exact same frustrations. Even the brand-new loaner car I received had an engine light warning for the same model, which raises serious concerns about an underlying issue BMW service centers are either unaware of or not addressing.
I also reached out to BMW Genius via email and never received a response. While Sewell’s service is decent in terms of providing loaner cars, getting a similar model required excessive follow-ups and requests. Given my experience, I now regret choosing BMW and Sewell for both purchase and service over Mercedes or another brand.
MR
mario d. rivera
Feb 11, 2025
5.0
Great people! Amazing service!
JO
Jared Obregon
Aug 19, 2024
5.0
Delaney offered excellent service when I brought my vehicle for repairs. I dropped my car and left with a loaner within 20 minutes.
Frequently Asked Questions About Service Department - BMW Of Plano
Where is the Service Department - BMW Of Plano located?
It is located at 6800 Dallas Parkway, Plano, TX 75024, United States.
What types of services does the Service Department - BMW Of Plano offer?
They offer auto maintenance, auto repair, and auto body repair services.
What is the timezone for the Service Department - BMW Of Plano?
The timezone is America/Chicago (Central Time).
Can I find a car rental service near the BMW Of Plano Service Department?
Yes, Enterprise Rent-A-Car is nearby and offers car rentals and truck rentals.
Are there other BMW or MINI dealerships close to BMW Of Plano Service Department?
Yes, nearby dealerships include BMW Of North America, Sewell MINI of Plano, MINI of Plano, and Classic BMW.
If I need automotive repair services besides BMW, are there other options near BMW Of Plano Service Department?
Nearby automotive repair services include Tesla Service Center and Tesla dealerships offering auto repair and body shop services.
Are there dining options close to the Service Department - BMW Of Plano?
Yes, Dairy Queen and Raising Cane's Chicken Fingers are nearby places you might want to visit before or after your appointment.
What can I do if I need insurance services near BMW Of Plano Service Department?
Jim Coleman Insurance Services and Ameriplan insurance agency are nearby for your insurance needs.
Does the Service Department - BMW Of Plano have connections to other professional services nearby?
Yes, there are several nearby agencies including Tru Ad Agency and SUCCESS Partners offering advertising and marketing services.
If I want to visit a medical or dental professional near BMW Of Plano Service Department, are there options close by?
Yes, nearby options include Tooth Fairy Club, Dental Plus, McGuiness Dermatology, and AmeriPlan Freedom to Prosper offering various health and dental services.