National Car Rental

4.2
183 reviews

About

Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Plano. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Plano today!

Location

National Car Rental
5760 State 121 Hwy, Plano, TX
75024, United States

Hours

Reviews

4.2
183 reviews
5 stars
125
4 stars
20
3 stars
14
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting exceptional service and quick resolutions to issues.

Vehicle Condition

Several reviews highlighted concerns about the cleanliness and maintenance of the vehicles, with reports of dirty exteriors and mechanical issues.

Reservation Issues

Customers expressed frustration over reservation problems, including being overcharged, receiving the wrong vehicle, and unavailability of reserved cars.

Efficiency

Positive feedback was given for the quick pickup and drop-off processes, with many customers appreciating the streamlined experience.

Communication

There were complaints about poor communication, including lack of responses to emails and difficulty reaching the local office.
  • SE
    Shelly Engelke
    Dec 8, 2025
    1.0
    As an Executive Elite (Wayne) client, WE ARE VERY VERY DISAPPOINTED in the lack of customer service and inability to reach ANYONE concerning our truck keys left in our rental. We have tried visiting the location, filling out a form, sent a family member over to retrieve them, called over 10times and YET not one callback. This event happened on 11/28 and it is now DEC 9TH. NOW WHAT?
  • JC
    Jody Clark
    Dec 3, 2025
    1.0
    I hate to leave this review as an Executive Emerald Club Member, but the location overcharged me by a day on my rental. After turning it in I emailed with one of the location managers, Lauren (also copied on the email were Sayeed, Kyle, and Jeremy) who said she would reverse the charge if I sent her my rental contract info. I did so and since then weeks later I have heard nothing from them. I've sent 2 follow up emails as well and have heard nothing. I know it's a valid email as I did get an initial response but I have been ignored since. If this is how they treat their Executive customers.........
  • JS
    Jed Siddle
    Nov 24, 2025
    5.0
    Sajid was great to work with and does an amazing job of making sure you are satisfied with your experience. The Greenville texas Enterprise could learn a thing or 2 from how well this office handles business.
  • KW
    Kay Ward
    Aug 26, 2025
    1.0
    Called National to see if I could drop car by my hotel instead of airport. They said no problem called me back with confirmation. The next day they billed me a drop fee. Nobody told me there was a drop fee let alone $500. Nobody.
  • VK
    Vipul Kapoor
    May 3, 2025
    5.0
    Quick pickup and return, great staff and most important, their cars are always clean and well maintained.

Frequently Asked Questions About National Car Rental

Where is National Car Rental in Plano located?

National Car Rental in Plano is located at 5760 State 121 Hwy, Ste 135, Plano, TX 75024, USA.

What types of car rentals does National Car Rental in Plano offer?

They offer a variety of car rentals including economy, luxury, and general car rental services.