Business Details
About
Car Rental AgencyNational Car Rental
Skip the counter when you rent a car with National in Plano. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Plano today!
Location
Hours
Reviews
4.2
183 reviews
5 stars
125
4 stars
20
3 stars
14
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting exceptional service and quick resolutions to issues.
Vehicle Condition
Several reviews highlighted concerns about the cleanliness and maintenance of the vehicles, with reports of dirty exteriors and mechanical issues.
Reservation Issues
Customers expressed frustration over reservation problems, including being overcharged, receiving the wrong vehicle, and unavailability of reserved cars.
Efficiency
Positive feedback was given for the quick pickup and drop-off processes, with many customers appreciating the streamlined experience.
Communication
There were complaints about poor communication, including lack of responses to emails and difficulty reaching the local office.
- SEShelly EngelkeDec 8, 20251.0As an Executive Elite (Wayne) client, WE ARE VERY VERY DISAPPOINTED in the lack of customer service and inability to reach ANYONE concerning our truck keys left in our rental. We have tried visiting the location, filling out a form, sent a family member over to retrieve them, called over 10times and YET not one callback. This event happened on 11/28 and it is now DEC 9TH. NOW WHAT?
- JCJody ClarkDec 3, 20251.0I hate to leave this review as an Executive Emerald Club Member, but the location overcharged me by a day on my rental. After turning it in I emailed with one of the location managers, Lauren (also copied on the email were Sayeed, Kyle, and Jeremy) who said she would reverse the charge if I sent her my rental contract info. I did so and since then weeks later I have heard nothing from them. I've sent 2 follow up emails as well and have heard nothing. I know it's a valid email as I did get an initial response but I have been ignored since. If this is how they treat their Executive customers.........
- JSJed SiddleNov 24, 20255.0Sajid was great to work with and does an amazing job of making sure you are satisfied with your experience. The Greenville texas Enterprise could learn a thing or 2 from how well this office handles business.
- KWKay WardAug 26, 20251.0Called National to see if I could drop car by my hotel instead of airport. They said no problem called me back with confirmation. The next day they billed me a drop fee. Nobody told me there was a drop fee let alone $500. Nobody.
- VKVipul KapoorMay 3, 20255.0Quick pickup and return, great staff and most important, their cars are always clean and well maintained.
Frequently Asked Questions About National Car Rental
Where is National Car Rental in Plano located?
National Car Rental in Plano is located at 5760 State 121 Hwy, Ste 135, Plano, TX 75024, USA.
What types of car rentals does National Car Rental in Plano offer?
They offer a variety of car rentals including economy, luxury, and general car rental services.
What are the business hours of National Car Rental in Plano?
The rental location operates Monday to Friday from 7:30 AM to 5:30 PM and Sunday from 9:00 AM to 12:00 PM. It is closed on Saturdays.
Can I make a reservation online for a car rental at National Car Rental in Plano?
Yes, reservations can be made online through their official website.
Which payment methods are accepted at National Car Rental in Plano?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does National Car Rental in Plano offer any special discounts?
Yes, they offer discounts for active military personnel.
Is National Car Rental in Plano owned by women?
Yes, the location is women-owned.
What nearby dining options are there around National Car Rental in Plano?
Nearby dining options include Keto Kitchen Creations, The Blue Fish sushi restaurant, Tiff's Treats bakery, The Original Pancake House - DFW, and Chip's Old Fashioned Hamburgers.
Are there nearby car rental options close to National Car Rental in Plano?
Yes, Exotic Car Collection by Enterprise is a nearby car rental agency you can consider.
What nearby services can customers access near National Car Rental in Plano?
Customers can access various nearby services such as Waterstone Dental for dental care, Golden Door Property Management for real estate, and Anderson Merchandisers for event planning and marketing.