Grease Monkey

Reviews

• CJ

  Cody Jones

  Jan 5, 2026
  5.0
  I love grease monkey very polite and professional shop to be in definitely going back. They are very clean respectful and trusting 10/10
• CF

  Cassie Foreman

  Jan 4, 2026
  5.0
  I went to Grease Monkey for an oil change and received excellent service. Cody went above and beyond to provide professional, exceptional service. I highly recommend this business.
• AV

  Adam Vigars

  Dec 19, 2025
  1.0
  I recently moved to the Plano area and was looking to find my new regular service location. I found Grease Monkey online, saw the solid reviews and coupons available and decided to give it a shot. This turned out to be a very expensive mistake. I arrived, gave them my keys and selected the oil change service I wanted, everyone was friendly and helpful. While waiting, I asked them to take a look at my car (2018 Hyundai Sonata, 85kish miles) serpentine belt as I know that they begin to show wear and may need replaced around this mileage. This is a service they offer, so figured id have them take a look. Shortly after, I looked into the bay and noticed they were having trouble getting my car to start. They then came in and told me it wouldn't start, due to the belts. They immediately told me I would have to get it towed to a new shop, as they apparently did not have the tools available to perform the work on the belts. While I was on the phone deciding on a tow company, they pushed my car out of the bay so that it could be towed. It should be noted that at this time they told me it wasn't the battery, because my lights and accessories all functioned, but they did not test the battery as they were insistent it was the belts. After waiting 45 minutes for the tow truck, it arrived and I began explaining the situation to the driver who is also a mechanic. He was confused by what I had relayed to him, and just on a hunch decided to try and jumpstart my car. My car immediately turned over, and started with no issue. I had experienced no issues with my battery up to this point as well. So due to the fact that no on in the shop though to test the battery (which they offer as a free service on the front door) or try and jump start the car when it couldn't start in their bay, i had to pay over a hundred dollars to get jumped by a tow truck. I then got a new battery at AutoZone, because mine was clearly going out. I thought this would be the end of it, but i was wrong. About 2 days after this fiasco, I noticed a severe oil leak under my car. I then took my car to my previous shop before I moved, as I trusted them and they had done good work for me in the past. They informed of and showed me a large crack in my oil pan, and my cars splash shield was soaked in oil as a result of the leak. I then had to spend hundreds of dollars to get my oil pan and splash shield replaced, as well as a new oil change. I am not implying that grease monkey cracked my oil pan or anything, but the timing is odd and you would think they would notice a large crack or signs of an oil leak and inform me of that while they were changing my oil. I got in contact with the Area Manager of Grease Monkey, who after I explained the events said that he would reach out to the store and review camera footage to try and get an idea of what happened. He has not since gotten back to me with any information, which is fine because it is not like ill be coming back for service. I just wanted them to be aware that it happened. Overall, while the employees were kind throughout, It kind of felt like they wanted nothing more than to get my car off their hands and get rid of the problem. A simple battery test and I would have gladly purchased a battery from them. I have never written a negative review in my life, but the events of my visit here required one. I will not be returning, and recommend others think twice before you do.
• LB

  Luismauri Baez

  Dec 18, 2025
  5.0
  Cayden, the assistant manager, was the one who assisted me. No kidding, they took less than 20 minutes to do my oil change, and the price was the best part with the deals they have going on. I will definitely come back and recommend this place to anyone, 100%.
• PL

  Paola Lopez

  Dec 9, 2025
  2.0
  Recently took my Genesis in for a simple oil change, and once again it took over an hour, This was my second visit, the first time was just as long, but I decided to give them another chance since they had an explanation for the delay. During my second visit, I watched them look up how to service my vehicle, which wasn’t very reassuring. Later on, I discovered they had removed the uncover clips for my tire cover, which made for a lovely noise on the highway the next morning. Definitely won’t be coming back.

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