Enterprise Rent-A-Car

4.1
579 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1801 N Central Expy, Plano, TX
75075, United States
(972) 516-0097
https://www.enterprise.com/en/car-rental/locations/us/tx/plano-central-expy-parker-0939.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Plano, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Central Expy location today.

Location

Enterprise Rent-A-Car
1801 N Central Expy, Plano, TX
75075, United States

Hours

Reviews

4.1
579 reviews
5 stars
387
4 stars
58
3 stars
29
2 stars
18
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Alvin and Dee.

Cleanliness

Several reviews highlighted issues with receiving dirty cars, including complaints about unclean interiors and expired vehicle registrations.

Reservation Issues

Customers reported problems with reservations, including being given incorrect information about vehicle availability and unexpected charges.

Efficiency

While some customers experienced long wait times, others noted quick service and efficient processes, especially during busy periods.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations and issues.
  • GG
    gail gray
    Jan 4, 2026
    5.0
    Enterprise Customer Service personnel is extremely outstanding. I would definitely recommend this location to anyone who is looking to rent a car.
  • DS
    d shine
    Jan 1, 2026
    5.0
    Amazing experience as usual
  • DG
    Debbie Garland
    Dec 19, 2025
    5.0
    Enterprise in Plano was excellent with speed of rental, making certain the size of SUV was similar to mine. The staff were patient and kind. I would definitely recommend them to everyone. I appreciate their kindness and caring. Best wishes to all!
  • KP
    Katherine Phillips
    Dec 16, 2025
    5.0
    Had such a great experience with Enterprise! Everyone was so kind and helpful. Alvin was really amazing, I am so appreciate of his help! In such a stressful situation, he was able to assist me with what I needed. Highly recommend this location. Also, there was an older gentleman who was my shuttle driver and he was fantastic! I absolutely will use the services at this location in the future!
  • RW
    Richard W
    Dec 4, 2025
    1.0
    I arranged to be picked up at my home at 5:30pm to pick up my car. At 5:40pm I called the office and was told pick ups are not available after 5pm. It would be nice if I was told this when I made the reservation. I had to arrange an Uber to get to Enterprise before closing. I inspect the luxury car I reserved and it has expired license plates. As a result I had to reluctantly accept a compact car that has been smoked in. I was supposed to rent the car for 1 week but will be returning the vehicle tomorrow due to the stench. I cannot recommend Enterprise or this location.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Plano, TX?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Plano?

Enterprise Rent-A-Car is located at 1801 N Central Expy, Plano, TX 75075.