Enterprise Rent-A-Car

4.1
570 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1801 N Central Expy, Plano, TX
75075, United States
(972) 516-0097
https://www.enterprise.com/en/car-rental/locations/us/tx/plano-central-expy-parker-0939.html
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About

Car Rental AgencyVan Rental
Need a rental car in Plano, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Central Expy location today.

Location

Enterprise Rent-A-Car
1801 N Central Expy, Plano, TX
75075, United States

Hours

Reviews

4.1
570 reviews
5 stars
382
4 stars
58
3 stars
29
2 stars
17
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Efficiency

While some reviews noted long wait times and slow service, others appreciated the quick and smooth rental process.

Vehicle Condition

Several customers reported receiving cars that were not clean or had issues, such as expired tags or unpleasant odors.

Communication Issues

There were multiple complaints about poor communication, including difficulty reaching the location by phone and issues with billing and reservations.

Mixed Experiences

Overall, experiences varied widely, with some customers having fantastic interactions while others faced significant frustrations.
  • EW
    Elvin Webb
    Nov 17, 2025
    5.0
    Your manager is very helpful and always professional with everyone that comes into the store Alvin Mullen is a great manager who will help you when you need it. For me and my family thank you. Elvin
  • JT
    Jonathan Tekle
    Nov 16, 2025
    5.0
    Alvin, the manager, single-handedly kept the store running smoothly while short-staffed and managing a long queue. Exceptional performance. This is someone who should be leading a District or Region, not just a single store. Promote your best!
  • MO
    Mohammed Onjo
    Nov 13, 2025
    1.0
    They don't even deserve a half star the worst enterprise location I've ever seen unprofessional costumer service They don’t provide the right or necessary information, and it ends up adding extra costs without you even knowing. It’s frustrating because you expect transparency, but instead you’re surprised with unexpected charges. Definitely not a good experience.
  • AM
    Ali Mahmoud
    Nov 10, 2025
    2.0
    Gave me a dirty car. Hair everywhere. Gas tank was not full. Its like they didnt clean it and just gave me a return. The family was disgusted to get in it. Disappointing. The shuttle driver was great only reason for a star.
  • CT
    Christy Talley
    Nov 5, 2025
    5.0
    You have to wait a bit... Not b/c they aren't doing their job, but b/c it's so busy! I've been there a couple of times in the past month. No matter the day, or time of day, they are swamped. However, when it's your turn, they are friendly, helpful, and professional.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Plano, TX?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

Where is Enterprise Rent-A-Car located in Plano?

Enterprise Rent-A-Car is located at 1801 N Central Expy, Plano, TX 75075.