Enterprise Rent-A-Car

Reviews

• ND

  Nacoy Davis

  5 days ago
  5.0
  I get most if not all my rentals from this Enterprise. I just want to commend Isaiah and Ambrose (Sorry if I spelled it wrong) for their work the morning of Sat, 2/28. They opened promptly at 9:00 and were met with a line of people and non-stop ringing phones. Considering how busy they were, they worked as a team and got everyone checked in and out in a reasonable amount of time. I also recognize their patience and positive attitudes. I witnessed in person and overhead on the phone people being rude and inpatient with them. I'll never understand how someone can wake up so early in the morning and choose to be nasty to someone who is doing their job with the resources available to them. This review is more so in recognition of the work of these 2 employees. Kudos to you and thank you for all you do (including dealing with jerks!)
• ET

  Erin Turner

  6 days ago
  5.0
  I had a five-star experience with Enterprise thanks to Brandon! He assisted me both when I picked up my car and again during the return process, and he was absolutely fantastic from start to finish. At pickup, he was professional, efficient, and made everything feel smooth and stress-free. He took the time to answer my questions and made sure I felt comfortable before leaving the lot. When I returned the vehicle, Brandon was just as helpful and kind. The checkout process was quick, seamless, and handled with such a positive attitude. It’s always refreshing to interact with someone who genuinely cares about customer service. Thank you, Brandon, for making what could have been a stressful situation so easy. Truly appreciate the excellent service!
• JB

  Jinsyn Barnes

  Feb 26, 2026
  5.0
  My experience with Enterprise was amazing, and Isaiah made it even better. His customer service was top-tier, and he made the process so easy and seamless. He was friendly, professional, and genuinely cared about making sure I had a great experience. It’s rare to come across someone who takes that much pride in their work. Thank you, Isaiah, for going above and beyond!
• SS

  Shawn Kim (Shawn)

  Feb 17, 2026
  5.0
  I had a great experience here! Even though I had to wait for over an hour, the staff made it all worth it. They were incredibly nice, pleasant, and professional once it was my turn. It’s rare to see a team handle a busy crowd with such grace and kindness. Their exceptional service turned a potentially frustrating wait into a very positive start to my trip. Highly recommended for their customer service!
• AL

  Al Lopez

  Jan 22, 2026
  2.0
  I’m writing this review because I’m extremely disappointed with the lack of customer service from Enterprise as a company, especially when it comes to handling inventory issues. We reserved a minivan online for the weekend, received confirmation emails and text messages, and believed everything was confirmed. Later, we were contacted and told the location was completely out of minivans. That alone was frustrating, but what really set this experience downhill was how it was handled. The gentleman who called to notify me seemed more interested in getting off the phone than helping resolve the issue. He simply suggested that I call another Enterprise location myself to see if they had a minivan available. Considering this was Enterprise’s error—not ours—I expected better assistance and for someone on their end to do that work. After calling the suggested location, things initially seemed promising. The young lady I spoke with was very apologetic and told me she would connect me with a regional manager who would accommodate our needs, including potentially delivering a minivan to our preferred location since the original reservation could not be honored. She assured me I would receive a call immediately after our conversation ended. That call never came. After waiting, I called back—unfortunately without having gotten her name—and was told that it was “funny” she would have said that, because no regional manager would be calling me. At that point, my frustration had peaked. Not only was the reservation still not resolved, but I was now being told that what I had been promised simply wasn’t true. With clear frustration on both sides, another employee reluctantly searched for a minivan and found one at Dallas Love Field Airport—for a significantly higher price—and expected us to go pick it up ourselves. There was no accommodation, no delivery, and no price matching, despite what had previously been promised. At that point, I took matters into my own hands and started calling other Enterprise locations. Eventually, we found a minivan available at the Ohio location. While the process there wasn’t perfect and tensions were already high, the employee was at least somewhat friendly, and we were able to secure a minivan at a slightly lower rate than originally planned. I will say—the minivan itself was nice, and once we finally had the vehicle, everything else went smoothly. However, the amount of unnecessary drama, misinformation, and lack of ownership throughout this process was completely uncalled for. I spent the entire morning trying to resolve something that should have been handled properly from the beginning. Yes, I acknowledge that we were somewhat last-minute, and I take responsibility for that. But the lack of customer service, accountability, and consistency across Enterprise locations made this experience far more stressful than it needed to be. If Enterprise is aware that online inventory often doesn’t match physical inventory, then they need better systems—and far better customer support—when reservations cannot be honored.

Frequently Asked Questions About Enterprise Rent-A-Car