Enterprise Rent-A-Car

Reviews

• KH

  Kuro Hito

  4 days ago
  1.0
  The employees including management lack customer service acumen. They operate with quite a lot of hubris.
• TI

  Thillu Inampudi

  Dec 12, 2025
  1.0
  I can give them 5 but their response to customers made not to, I was given Enterprise car by my insurance and while returning I forgot my glasses and what shocked me is like they don't even clean the car after returned just give to another customer that's the only reason they have no idea about my glasses nor they care if they find glasses they just throw them a side or leave them
• JG

  JudyFaye Gilmore

  Nov 11, 2025
  5.0
  Extraordinary!! Thank You All. God Bless Each Of You All. So Proud of y'all. Excellent Service. From Phone calls, Reservation, Arrival and Return. Very Good Service. Professional, Kind, Informative, Caring. I appreciate you all. See Y'all Next Time. Romans Chapter10 9 -10. I Pray That All Know Jesus Christ as your Lord and Savior Amen 🙏. Keep up the excellent work.
• DD

  Deteremined Demetria

  Aug 25, 2025
  1.0
  For starters, I would like to point out that my rental profile states that I prefer a luxury vehicle such as an Audi, BMW, Mercedes or Lexus. I arrived on Monday, August 11, 2025 to pick up my rental at 7:45 a.m., which was 15 minutes after they open to see an employee and three customers waiting outside for the manager to arrive with the keys, as he was running late for work. This completely threw off my work day, as my day starts at 6 am and I left work to pick up the rental with hopes of returning to work within 30 minutes. I knew immediately that wasn't going to happen. If waiting for the late employee wasn't enough, I then had to wait for the young lady to take the subaru to the back for cleaning, as it was just returned. While I was waiting, the gentleman that was running late informed me there was another option so that I wouldn't have to wait any longer. At that point I didn't care that it was a jeep and that it was on empty, as I needed to return to work as soon as possible. I immediately put gas in the empty vehicle, and when I made it to the highway, numerous warning lights came on regarding the ABS features, crash control features were disabled, an image of the vehicle crashing kept appearing on the screen, the tires were low on air and all the fluid levels were low. I had to stop again to put air in the tires and numerous servicing lights kept popping up, but I only needed the rental for a few days so I didn't make a big fuss of these things. When I was informed that I would be in the rental longer than expected, I called to exchange the vehicle and explained all the issues I was having, but the person I spoke with seemed bothered that I was calling and informed me that I couldn't exchange the vehicle unless I could make it to Plano before 5. It was 4:30 and I was coming from Garland so that wasn't going to happen. I asked if I could exchange the vehicle on Saturday, but was informed that they were closed on Saturday, therefore, I stayed in the rental and dealt with the numerous annoying service issues constantly appearing on the screen until I returned the rental on August 22nd. I will NEVER rent from this location again.
• KR

  KDM ROD

  Aug 17, 2025
  1.0
  I normally don’t write reviews, but my experience with this company has been extremely frustrating and unfair. I was originally offered a deal by one manager (Ahmad) who later transferred locations and couldn’t honor what he promised. Then another manager (Dan) made commitments he also didn’t honor. Now for the third time, I’ve had prices changed and services revoked — most recently after being told by Marissa one thing, only to have it taken back the very next day. I’ve lost my job and have been working DoorDash daily just to make the payments on this vehicle. I’ve even sold personal belongings and fallen behind on my mortgage trying to keep up. Instead of support, I’ve only received broken promises and added stress. Even State Farm called me directly to warn me they were concerned the company might be trying to overcharge me — when your own business partners are skeptical of how you treat customers, that says everything. This has been one of the most stressful and disappointing business experiences I’ve ever had. Customers deserve honesty and consistency — not shifting deals and false promises.

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