Overall, customers praised the customer service, highlighting staff members like Rafael, Scott, and Tina for their professionalism and attentiveness.
Service Delays
Several reviews mentioned significant delays in service, with some customers expressing frustration over long wait times and lack of communication regarding their vehicle status.
Mixed Experiences
While many customers reported excellent service experiences, others shared negative feedback regarding unprofessional behavior and unresolved vehicle issues.
Facility and Amenities
The new dealership location received positive remarks for its appearance, but some customers noted the waiting area could be improved for comfort.
VS
viola sanchez
2 days ago
5.0
Excellent service, thank you Mr Moura and his team, they always take care of my vehicle
JS
Joseph Sosa
6 days ago
1.0
Worst car I’ve ever purchased, it’s always a service issue or a manufacturer issue, so much for having a 2025 bmw & when contacting bmw long waits and hold time . I’ve had every issue in the book from steering wheel peeling, dash board glitching , check engine light turning on & off , tire cover always flying off and I was always told it was my fault that I would hit curves lol & brake pads
MA
Mohammed ahmed
Jan 1, 2026
5.0
Excellent service. Very responsive. The service department is amazing.
Mr. Rey Morua is outstanding and he leads an excellent team.
GP
GLT Pro
Dec 26, 2025
5.0
Had very good service at the service desk and with my Vehicle when it was serviced and done. Scott was very helpful and Knowledgeable of the service to be done on my Vehicle. Explained everything very well.
LL
Liliana Lopez
Dec 23, 2025
5.0
I brought my car in for an oil change and to check a faulty light, and I had a great experience. The team took care of everything very quickly and made the process super easy. Customer service was excellent, and Scott in the service department was amazing, very helpful and friendly. As a nice surprise, they even washed my car, which was perfect just in time for the holidays.🎄✨️ Overall, a great experience! Thank you, BMW!
BMW Of Pharr is open Monday through Saturday from 8:30 AM to 10:00 PM and is closed on Sundays.
Where is BMW Of Pharr located?
BMW Of Pharr is located at 6001 North Cage Boulevard, Pharr, TX 78577, United States.
What types of payment does BMW Of Pharr accept?
BMW Of Pharr accepts Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Does BMW Of Pharr offer wheelchair accessible facilities?
Yes, BMW Of Pharr has a wheelchair accessible entrance, parking, seating, and restrooms available for customers.
Is it necessary to make an appointment to visit BMW Of Pharr?
No, BMW Of Pharr does not require appointments; you can visit during their operating hours without scheduling ahead.
Does BMW Of Pharr provide vehicle service and repair?
Yes, BMW Of Pharr offers onsite vehicle service, repairs, and oil changes.
Is there free parking available at BMW Of Pharr?
Yes, BMW Of Pharr provides free onsite parking for customers.
Are there any nearby food options to visit before or after BMW Of Pharr?
Yes, Big Daddys Burgers offers American and fast food nearby, as well as Laredo Taco Company which serves Mexican cuisine, making for convenient dining options around the dealership.
What automotive-related services and businesses are near BMW Of Pharr?
Nearby automotive-related businesses include Spike Performance for automotive repair and car sales, H2O Graphics for auto customization and repairs, and Dura Truck Center, a truck dealer and car dealer offering various vehicles.
Are there any convenient stores or gas stations near BMW Of Pharr for quick stops?
Yes, there are convenience stores such as Stripes and 7-Eleven nearby where customers can grab snacks, drinks, or fuel before or after visiting BMW Of Pharr.