Business Details
About
BMW DealerCar DealerCar Leasing ServiceCar Finance and Loan Company
The Ultimate Driving Machine!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
2,538 reviews
5 stars
2,164
4 stars
111
3 stars
47
2 stars
42
1 star
174
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences with the service department, with some praising the professionalism and attentiveness of staff, while others expressed frustration over delays and lack of communication.
Customer Care
Several reviews highlighted excellent customer service from specific staff members, noting their helpfulness and dedication, but there were also complaints about unresponsive service advisors.
Facility Experience
The new dealership location received positive remarks for its aesthetics and amenities, although some customers noted issues with wait times and service efficiency.
Sales Experience
The sales team was generally well-received, with many customers appreciating the non-pushy approach and helpfulness during the purchasing process.
Communication Issues
Multiple customers experienced difficulties in communication, particularly regarding service updates and appointment scheduling, leading to dissatisfaction.
- NMNadia Vera Moralez6 days ago4.0Said it was going to take 2 weeks and only took one. I’m not sure if that’s a plus but having my car back a week earlier than expected is always good. They are friendly. Need more employees
- SGshey gonzalezNov 16, 20251.0I dropped off my BMW on 10/23 for a transmission issue, and it’s now 11/16 — my car has not even been touched. Not diagnosed. Not inspected. Nothing. I live an hour away and have an hour-long commute to school everyday, so not having a car has been extremely difficult. My bmw is my only vehicle, and they still couldn’t put me a loaner. I spent about two weeks without a car until they put me in a basic rental. I only get information on my vehicle when I call, and even then, it’s vague. The communication is TERRIBLE, the organization is nonexistent, and the lack of urgency is honestly EMBARRASSING for a dealership that claims to have “expert” technicians. Letting a customer’s car sit for weeks without even looking at it is unacceptable. The service department is unprofessional, unreliable, and will leave you stranded without a second thought. I do not feel valued as a customer whatsoever. Do better!!!! So disappointing!!!
- AAAdan AlanizNov 12, 20251.0I took my 2014 X1 for a recall notice. Got it back leaking oil. My driveway now looks like a Jackson Polick. They gave me my car back saying "it was leaking oil when i brought it in". Tell that to my driveway. Good at selling cars, bad when it come to basic automotive repairs.
- MMMartha MartinezOct 31, 20255.0I took my 2012 328I for a recall, employees were very professional, they did a great job, car is on perfect condition other than a leak but they didn't push to do the job, very well explained if I don't fix the leak but no pressure. But I do have to mention that is very different from California. Bmw dealers offered you a loaner, they have a room very nicely set up, computers, coffee, snacks, televisions and what else, in California they give you a top of the line loaner, so we as a customer already have an idea on the next bmw you want to buy, bmw pharr might be losing sales by not trying to upgrade . You still have 5 stars on my book.
- AMAlyssa MartinezOct 30, 20251.0Extremely unhappy with the service department, it was all smooth sailing to get me to purchase the vehicle and now I am very frustrated with the situation I am going threw at the moment, I waited three weeks for an appointment to address an issue with my vehicle, which I purchased less than a month (the ambient lighting going out) I brought it in for service as scheduled, yet it still hasn’t been checked after a week, or been turned on as I can see the last time my vehicle was turned on and the location of it. I’m extremely disappointed with the delay and my vehicle just being parked for a week without anyone looking at it especially since I just bought my vehicle and sucks that I made my first payment and my car is still in the shop. I have been getting updates from staff just telling me no update yet!
Frequently Asked Questions About BMW Of Pharr
What are the operating hours of BMW Of Pharr?
BMW Of Pharr is open Monday through Saturday from 8:30 AM to 10:00 PM and is closed on Sundays.
Where is BMW Of Pharr located?
BMW Of Pharr is located at 6001 North Cage Boulevard, Pharr, TX 78577, United States.
What types of payment does BMW Of Pharr accept?
BMW Of Pharr accepts Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Does BMW Of Pharr offer wheelchair accessible facilities?
Yes, BMW Of Pharr has a wheelchair accessible entrance, parking, seating, and restrooms available for customers.
Is it necessary to make an appointment to visit BMW Of Pharr?
No, BMW Of Pharr does not require appointments; you can visit during their operating hours without scheduling ahead.
Does BMW Of Pharr provide vehicle service and repair?
Yes, BMW Of Pharr offers onsite vehicle service, repairs, and oil changes.
Is there free parking available at BMW Of Pharr?
Yes, BMW Of Pharr provides free onsite parking for customers.
Are there any nearby food options to visit before or after BMW Of Pharr?
Yes, Big Daddys Burgers offers American and fast food nearby, as well as Laredo Taco Company which serves Mexican cuisine, making for convenient dining options around the dealership.
What automotive-related services and businesses are near BMW Of Pharr?
Nearby automotive-related businesses include Spike Performance for automotive repair and car sales, H2O Graphics for auto customization and repairs, and Dura Truck Center, a truck dealer and car dealer offering various vehicles.
Are there any convenient stores or gas stations near BMW Of Pharr for quick stops?
Yes, there are convenience stores such as Stripes and 7-Eleven nearby where customers can grab snacks, drinks, or fuel before or after visiting BMW Of Pharr.