Enterprise Rent-A-Car

Reviews

• GS

  Greg Seto

  Apr 6, 2026
  5.0
  Great Place to rent a car, they took great care of my family, with a great experience.
• PV

  Phong Vu

  Mar 15, 2026
  1.0
  I am extremely disappointed with my recent experience with this Enterprise Rent-A-Car located inside Crash Champions Collision Repair in Pearland at Smith Ranch Rd. I was overcharged for one more rental day than I actually used the vehicle. Even after providing my receipt and documentation clearly showing the correct rental period, the issue has still not been properly resolved. What makes this even more disappointing is that the day before returning the vehicle, I called the Enterprise desk at this location and spoke with a representative named Nick William. I clearly informed him that I only need to the rental for four days. Therefore, I no longer needed the rental and would be returning the vehicle Friday evening. Nick told me the office closes early on Friday, but that he would be in Saturday morning and would handle the rental as a four-day rental as we discussed. Despite this conversation, I was still charged for that additional day. I still have my cell phone call log as proof of our conversation. Unfortunately, Nick’s handling of the situation was extremely unprofessional, and the commitment he made was not honored. It is frustrating to have to dispute charge that is plainly incorrect, especially when I have documentation and call records to support my claim. As a customer, I expect accurate billing and that commitments made by staff are honored. For comparison, I have also used another Enterprise Rent-A-Car location in Pearland near Broadway and FM 518, and the service and professionalism there were far superior. Based on my experience, customers who need a rental from Enterprise in Pearland area would be better served using the Enterprise Rent-A-Car at the Broadway and FM 518 location instead. This experience has caused unnecessary stress and wasted time. I have called the Enterprise corporate office and lodged a complaint. In the mean time, I urge Enterprise desk located inside Crash Champions review the documentation carefully and correct the overcharge immediately. Until then, I cannot recommend the Enterprise desk located inside Crash Champions to this lack of professionalism.
• TN

  The DBE Network

  Feb 25, 2026
  5.0
  Under pressure, Nick Williams is a pro. I was impressed by his professionalism and knowledge of fleet. With no cars available, he was able to navigate irate customers and communicate a solution for me to get on the road after a short wait. Great job!
• FF

  fortified faith

  Feb 10, 2026
  5.0
  I had an amazing experience alot of healthy communication, and working with me Specifically asking for Nick he was respectful responsible understanding he was very generous to my children who battle autism very much given great customer service I loved the Malibu Chevrolet drove smooth was safe I don't even go for cars but the assurance of safety as well as ability to like the vehicle is beyond. If you are in the area and need a vehicle emergency or joy ride business etc I do recommend this location kindness and service is very big to have and not many can combat that head on and care actually enough for their customers in real time I prefer this place go check it out for yourself
• JJ

  Jeromie James

  Jan 7, 2026
  1.0
  If there was less then 1star that is what I would give.Because they are disrespectful.I was asking about the price and all of sudden I’m on hold,about a minute later the phone hung up.Please do not deal with that location.

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