Enterprise Rent-A-Car

3.9
395 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Pearland, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pearland location today.

Location

Enterprise Rent-A-Car
7126 W. Broadway St., FM 518, Pearland, TX
77581, United States

Hours

Reviews

3.9
395 reviews
5 stars
246
4 stars
38
3 stars
17
2 stars
11
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported unprofessional behavior and poor communication.

Vehicle Availability

Multiple reviews highlighted issues with vehicle availability, including last-minute cancellations and not having reserved vehicles.

Cleanliness

Several customers noted that the vehicles were often dirty or not well-maintained upon pickup.

Efficiency

Many customers appreciated the quick rental process, but others experienced long wait times and delays.

Mixed Experiences

Overall, experiences varied significantly, with some customers having excellent service while others faced serious issues.
  • JW
    Jeff Warren
    Nov 7, 2025
    5.0
    Our car was totaled in an accident. Our insurance company connected us quickly with Enterprise. Enterprise got with us immediately and set up a time for us to come get a car. We showed up at our local Enterprise rental location and we were driving our in a car in short order. The Enterprise employees were friendly, helpful, and efficient. We were given a clean new car which served us well for the next six days. The car return also went quickly and smoothly. We would absolutely use Enterprise again and recommend them to friends and family. We had a good experience there.
  • JB
    Jay Bolton
    Oct 30, 2025
    5.0
    Enterprise always do me good. I highly recommend.
  • ZB
    zack b
    Oct 19, 2025
    2.0
    Issue with communication ended up costing me a extra 100$. Probably going with someone else next time.
  • RC
    Rafael-Leocadio Carrido
    Oct 16, 2025
    1.0
    Today I was called about a booking from an Andrew informing me they do not carry the vehicle I booked. As he proceeded to transfer me to the “right” department, I was hung up on or attempted to leave a message to be taken care of when I need the vehicle to leave in 24 hours. As I’m trying to tell him, all I need is for him to locate me a location in Houston that does and guarantee the type of vehicle I booked will be there as this rental is for a birthday experience for my dad, this is very important to my family. Andrew proceeded to hang up on me because “I’m telling him what to do”. I’ve worked in customer service for 22 years. The groundwork to take care of the inconvenienced never should have been resolved before even calling me. I will never book enterprise again. Very disappointing experience. ***The district manager called and remedied the matter within 24 hours. Thank you for taking the time.***
  • RK
    Rafiqur Khan
    Aug 12, 2025
    5.0
    I am writing to extend my sincere gratitude for the outstanding service I recently received from, JeCory C. Brown, at your branch. Your professionalism, attention to detail, and genuine commitment to customer satisfaction made my experience with Enterprise Rent-A-Car truly exceptional. From the moment I arrived, you ensured the process was seamless and efficient. Every question was answered with clarity, and every interaction reflected a high standard of courtesy and expertise. I especially appreciate how you personally took the time to ensure my needs were met, complaints were heard and that I was completely satisfied with my rental. It is rare to encounter such a combination of professionalism, efficiency, and warmth in customer service. Your dedication to creating a positive experience is commendable and a credit to both yourself and Enterprise Rent-A-Car. Thank you once again for your outstanding assistance. I will not hesitate to recommend your branch to friends, colleagues, and family, and I look forward to doing business with you again in the future. Sincerely, Rezia Khan

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Pearland, TX?

Enterprise Rent-A-Car is located at 7126 W. Broadway St., FM 518, Pearland, TX 77581.

What are the operating hours of Enterprise Rent-A-Car in Pearland?

The Enterprise Rent-A-Car Pearland location is open Monday from 7:30 AM to 6:00 PM, Tuesday through Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 1:00 PM.