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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.4
(315 reviews)

Business Details

3225 NE Loop 286, Paris, TX
75460, United States
(903) 785-9757
https://www.enterprise.com/en/car-rental/locations/us/tx/paris-510d.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Paris, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Paris location today.

Location

Enterprise Rent-A-Car
3225 NE Loop 286, Paris, TX
75460, United States

Hours

Reviews

3.4
315 reviews
5 stars
153
4 stars
31
3 stars
21
2 stars
14
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.

Reservation Issues

Numerous reviews indicated problems with reservations, including unavailability of vehicles despite prior bookings and lack of communication from the staff.

Cleanliness and Maintenance

Several customers reported issues with the cleanliness and maintenance of the vehicles, with some receiving dirty or poorly maintained cars.

Staffing Problems

A common complaint was the lack of sufficient staff, leading to long wait times and difficulty in reaching the location by phone.

Mixed Experiences

While some customers had positive experiences, others reported severe dissatisfaction, indicating inconsistency in service quality.
  • CC
    Courtney
    5 days ago
    1.0
    A razor blade was found in the backseat of the car by my child who’s 6 yo and she could have been severely hurt. The vehicle also stalled out on me & the engine lights came on while I was driving it.
  • HM
    Hanna McGowin
    Feb 25, 2026
    1.0
    I recently rented a car with enterprise in Paris, Texas through my insurance. I specifically asked them not to charge my insurance $50 a day that I did NOT want that expensive of a car. The team member informed me it would be ok because they're billing the insurance and they do it all the time. I got a Ford Escape that smelled like an ashtray! The windows wouldn't roll back up after rolling them down so I couldn't air it out that way. Then it needed an oil change and wiper fluid as well. 30 days pass. I had to get an extension through my insurance and I couldn't get the extension because Enterprise still charged me $50 a day for a car with 180k miles on it that was disgusting! I was left without a car for two weeks while I waited for mine to get out of the shop. I will NEVER use them again! They didn't care that I am a single mother stranded at home with babies for 2 weeks. Enterprise is in bad business being greedy with the insurance money not caring whether their customers have a ride when they REALLY need it.
  • JA
    Jessie Allen
    Feb 20, 2026
    5.0
    Very nice people, and the car was nice and clean.
  • AL
    Andrea Linville
    Feb 14, 2026
    5.0
    The process was so smooth from scheduling, picking up, extending dates, and drop off. The staff was so helpful as well! There was A LOT going on but they were still smiling and ready to help! I appreciate everyone at the Paris Texas location!
  • EB
    Elizabeth Booker
    Feb 10, 2026
    3.0
    Friendly staff!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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