Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Crockett Road in Palestine, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Palestine, TX or call us at (903) 723-6776.
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being inattentive or rude.
Staff Knowledge
Many customers appreciated the staff's knowledge and ability to assist with auto parts, although there were instances of incorrect information provided.
Store Experience
Customers reported a range of experiences, from quick and efficient service to long wait times and feeling ignored.
Product Availability
The store generally had the parts customers needed, but there were complaints about incorrect orders and stock issues.
Overall Satisfaction
While some customers expressed loyalty and satisfaction, others indicated they would prefer competitors due to poor service experiences.
MT
Mark Thompson
Dec 3, 2025
1.0
Third time I've been to this store. It was my last. Today I stood in front of the counter for nearly 3 minutes while 3 employees seemed engrossed in staring at a computer screen. I wasn't acknowledged at all; they didn't even look my way (I was 5 feet away). In my previous visits I've received similar treatment. Worst service ever. Similar treatment in past dealings with this store. The only reason they're getting one star is because zero stars isn't an option.
TT
Tay Tay
Aug 5, 2025
5.0
I love Alexander’s vibe! He’s such a great help when I came in with my 2019 Camry and he helped me with my battery. Super sweet guy and kinda cute too❤️
JJ
James
Jul 26, 2023
5.0
Never have had the help at an Autozone like I did at this one. Outstanding service, personal attention, and smiles on their faces.
Absolutely wonderful.
DB
Daniel Brister
May 10, 2021
1.0
The Service Is Terrible. I have went in the Store at least 6 to 10 times in the last month and every time I have been ignored and had to put my merchandise down and go somewhere else. customer service is at an all time 0