Enterprise Rent-A-Car

Reviews

• VS

  Veronica Sorbello

  4 days ago
  1.0
  Long-time customer turned former—thanks to ALEX. His rude, dismissive attitude over a simple, fixable issue was completely unnecessary and wildly unprofessional. This isn’t new behavior either. I’ve seen him act this way toward other customers before, so it’s clearly a pattern that management either ignores or tolerates. Save your time and go somewhere that actually values its customers
• JF

  jeff fulmer

  Mar 2, 2026
  5.0
  Alex was great...he will help you out-
• CL

  Chris Langfeld

  Feb 20, 2026
  5.0
  While not happy I had a 49 day rental, that was no fault of enterprise. On day 48 my dashboard said I needed to put air in the tires. I stopped and did so but the problem got worse. Called enterprise and they told me if I could go to discount tire, they would pay for the repair. DT was busy & when they finally got to my repair, they found there was a nail that would require replacing. I called back to new Braunfels enterprise and Alex notified the main office. this authorization needed to be expedited. Within five minutes of my call, I was told the authorization came through and I got the car back in 15 minutes!!! What great customer service! Kudos to Alex and his team at new Braunfels enterprise 👏🏻👏🏻👏🏻
• MM

  MPatr

  Feb 12, 2026
  5.0
  Alex and his team were great.
• MR

  Megan Rollins

  Feb 11, 2026
  5.0
  Great experience, everyone was kind and helpful! I appreciate them for being so patient with me while dealing with insurance. A big THANK YOU to Josh and Alex.

Frequently Asked Questions About Enterprise Rent-A-Car