Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in New Braunfels, TX!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
2,147 reviews
5 stars
1,003
4 stars
524
3 stars
279
2 stars
105
1 star
236
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with some noting a lack of assistance and poor attitudes from employees.
Cleanliness
Numerous reviews highlighted dirty showers and restrooms, with complaints about inadequate cleaning between uses.
Parking Issues
Frequent complaints about the lack of available parking, especially for truck drivers, and issues with enforcing paid parking.
Shower Facilities
Customers expressed dissatisfaction with the shower facilities, citing cleanliness issues and long wait times.
Fuel Pump Problems
Several customers reported non-functioning fuel pumps and issues with payment systems at the pumps.
- MSMichal SojaNov 12, 20251.011 people are waiting in line for the shower. 4 are available, but no one is cleaning them.
- MVMatthew ValentineOct 28, 20251.0Unprofessional and rude management.
- JMjose manciaOct 27, 20251.0This place sucks not enough parking and when you get there and find one you get someone banging on your door to ask you to pay Reserved parking . Every spot is reserved but it’s a truck stop I got fuel and been a good customer. Parking should be free to first come first serve. Y’all come banging after we start our sleeper period and don’t have hours to drive . You want our business treat us better .
- WAwaqas ahmadOct 23, 20251.0Bad customer service people waiting for shower and no one is there to clean
- UFUna FloridanaOct 20, 20251.0🛑 🖐🏻PARKING DE PAGO, LLAMAN A LA GRÚA 🚨 Yo tuve que pagar pero es que ni te dan tiempo a ducharte como en otros que tienes dos horas gratuitas. Y como no me fiaba porque delante de mí se llevó la grúa un camión, fui a pagar. Pero es que no siquiera vale la pena porque DUCHAS VIEJAS Y ESTROPEADAS. El personal hispano muy amable, la encargada con cara muy desagradable.
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are available at the Pilot Travel Center in New Braunfels, TX?
The Pilot Travel Center offers gas, diesel, DEF fuels, overnight parking, showers, Wi-Fi, laundry facilities, CAT scales, premium wifi, truck parking spaces, a game room, ATM, and an electric vehicle charging station.
Are showers available at this Pilot Travel Center location?
Shower availability varies by location. Please use the store locator at https://locations.pilotflyingj.com/search or contact the location directly.
Can anyone purchase a shower service here?
Yes, anyone can purchase a shower at Pilot Travel Center locations.
What are the payment methods accepted at this location?
This location accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, and Google Pay.
Is overnight parking allowed at the New Braunfels Pilot Travel Center?
Overnight parking rules vary by location. Please reach out to the store directly for specific information.
Does this location have facilities for RV services such as propane?
For RV amenities and services including propane, please visit https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
What are the hours of operation at the Pilot Travel Center, New Braunfels?
The travel center is open 24 hours a day, 7 days a week, including holidays, with regular hours.
Where can I find nearby dining options around the Pilot Travel Center in New Braunfels?
Nearby dining options include Cinnabon, Subway, McDonald's, Jack in the Box, Shipley Do-Nuts, and Bill Miller BBQ, which offer a variety of quick and casual foods you can enjoy before or after your visit.
Are there nearby automotive services or repair shops near the Pilot Travel Center?
Yes, nearby automotive services include Caliber Collision, Economical Auto Repair, Elite Auto Sounds, World Car Auto Group, and Comal Truck Gear for various vehicle repair and customization needs.
What nearby services might be useful for travelers at the New Braunfels location?
Nearby services helpful for travelers include Western Union for money transfers, the Pilot Electric Vehicle Charging Station for EV drivers, and CAT Scale for truck weight measurements.