Need a rental car in Mount Pleasant, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mount Pleasant location today.
Numerous customers reported problems with reservations, including cars not being available despite prior confirmations.
Customer Service
Feedback on customer service was mixed; while some praised staff for being friendly and helpful, others experienced rudeness and indifference.
Communication Problems
Many customers expressed frustration with the lack of communication, particularly regarding reservation confirmations and availability.
Overall Experience
While some customers had positive experiences with quick service and clean vehicles, others felt misled and dissatisfied with the service provided.
Accessibility
Customers noted difficulties in reaching the location by phone and issues with the rental process, particularly regarding required documentation.
UT
Unite Against Them
Nov 13, 2025
1.0
Absolutely furious with this joke of a business. My i surance called with me and verified they could rent me a small suv while I wait on my claim to get worked out. Set an appt with me, and I show up the next day to the appt, to this guy claiming he just called me 5 min prior *he didnt* to tell me they dont have a vehicle. What a conplete waste of time, is should have gone somewhere else. After fighting him on it, they found some little tiny car I cant fir my fsmily in that I guess im forced to accept. I am irate and I si merely hope nobody wastes their time on this place. Going from a denali to a sentra is bs!!!!! And I didn't expect a denali like my vehicle but I WAS promised a small suv. This is wrong on so many levels. Crooked company. When doing claims, use the other one offered.
CP
Christy Purdon
Nov 12, 2025
5.0
Enterprise is so easy to work with and has the nicest vehicles!!!
TS
T Scott
Nov 7, 2025
5.0
Fantastic group of people working there! The vehicles are great! If I need to rent a car again, this is my go to place!
MO
Mary O
Oct 24, 2025
5.0
Paris left me high and dry not having a car available when I got there. Sent me to Mt Pleasant and they took care of me. Brittany was great.
LH
Lauren Harmon
Oct 20, 2025
1.0
Don't bother having a reservation ahead of time. Called the morning of pick up to make sure a car was available at my scheduled pick up time and first was told they didn't have a reservation and then when they found it, I was told they didn't have any available cars until the next day. I even spoke to someone 3 days prior to confirm everything and even that wasn't good enough for them to actually guarantee I had a car supposedly.