Pilot Travel Center

3.2
177 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Monahans, TX! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
4840 E I-20, Monahans, TX
79756, United States

Hours

Reviews

3.2
177 reviews
5 stars
71
4 stars
22
3 stars
13
2 stars
9
1 star
62

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and welcoming, particularly highlighting individual employees who provided excellent service.

Cleanliness

The facility, including restrooms and showers, received positive remarks for being clean and well-maintained.

Service Issues

Several reviews noted issues with service speed, particularly regarding long wait times for showers and food orders.

Subway Experience

The Subway location within the Pilot received frequent criticism for rude staff and poor service, with multiple customers expressing dissatisfaction.

Customer Service Training

There were numerous complaints about staff attitudes, suggesting a need for better customer service training.
  • DH
    Dirty Heaux
    Nov 16, 2025
    1.0
    Horrible customer service, it’s 11:42pm I reserved a shower, there’s no wait and also no cleaned showers, also one of the workers what’s going on with the showers and she says there’s a customer waiting and replied I’m the one waiting for the shower and asked when would it be ready, she replies with whenever she’s done cleaning them until then just wait. Shouldn’t have to wait for a shower at this time of the night.
  • TK
    Todd Kavanagh
    Oct 2, 2025
    5.0
    The staff here is amazing, one woman in particular, I didn’t get her name, she worked the subway counter. She was so friendly, and so professional. She makes a person feell welcome after a long day of driving.
  • JT
    Jess T
    Sep 25, 2025
    1.0
    Umm they rush you out of the showers when no one waiting. You don’t get service at all in the store. and they are rude… But it’s a nice store for sure just got people working there that don’t like their job.
  • EC
    Elizabeth Calderon
    Sep 23, 2025
    5.0
    Love this place. It was my first time here and Nola, Krystal and Desiree all helped me in various ways as I bought reserved parking, ordered a shower and bought a beverage. They were friendly and helpful and seem to know so many of the regulars and treat them like family. The shower was clean and I hope I make it this way again.
  • ST
    Seam Ting
    Sep 20, 2025
    1.0
    I usually never write review on pilot. I come here all the time and every time the wait for shower is longer than unemployment and I'm the only driver waiting for a shower

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.