Pilot Travel Center

3.2
179 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Monahans, TX! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
4840 E I-20, Monahans, TX
79756, United States

Hours

Reviews

3.2
179 reviews
5 stars
71
4 stars
22
3 stars
14
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness, with some praising helpful employees while others report rude and unprofessional behavior.

Cleanliness

Generally positive feedback on the cleanliness of the store and showers, though some customers reported issues with dirty showers and restrooms.

Shower Availability

Frequent complaints about long wait times for showers, often due to insufficient staff to clean them.

Subway Experience

Consistent negative feedback regarding the Subway service, with reports of rude staff and lack of food availability.
  • LL
    Lone_Star_State
    3 days ago
    1.0
    ‼️👎🏼👎🏼‼️ They have those gravel trucks everywhere. I understand they don't know how to back them in, but they can tell them not to be in the way, and they will be on the fuel island talking, and the personnel don't enforce anything, and as you can see in the bottom photo, they allow vehicles to park in truck parking. It's getting sad and horrible out here; there is no respect for truck drivers, and the coffee has been watered down. It is not the same as previously, but it is more expensive. ‼️👎🏼👎🏼‼️
  • FV
    Francisco Vasquez
    6 days ago
    3.0
    Expensive Laundry
  • DH
    Dirty Heaux
    Nov 16, 2025
    1.0
    Horrible customer service, it’s 11:42pm I reserved a shower, there’s no wait and also no cleaned showers, also one of the workers what’s going on with the showers and she says there’s a customer waiting and replied I’m the one waiting for the shower and asked when would it be ready, she replies with whenever she’s done cleaning them until then just wait. Shouldn’t have to wait for a shower at this time of the night.
  • TK
    Todd Kavanagh
    Oct 2, 2025
    5.0
    The staff here is amazing, one woman in particular, I didn’t get her name, she worked the subway counter. She was so friendly, and so professional. She makes a person feell welcome after a long day of driving.
  • JT
    Jess T
    Sep 25, 2025
    1.0
    Umm they rush you out of the showers when no one waiting. You don’t get service at all in the store. and they are rude… But it’s a nice store for sure just got people working there that don’t like their job.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.