Service Quality
Customers reported inconsistent wash quality, with many experiencing issues such as dirt remaining on their vehicles and malfunctioning equipment.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff, with some praising friendly service while others noted rudeness and unprofessional behavior.
Membership Issues
Several reviews mentioned difficulties with the membership system, including unexpected charges and challenges in canceling or modifying memberships.
Management Changes
Recent management changes have been noted positively by some customers, indicating improvements in service, while others expressed concerns about declining quality.
Facility Maintenance
Customers pointed out that various equipment, such as vacuums and washing brushes, were often not functioning properly, affecting overall satisfaction.