Enterprise Rent-A-Car

4.1
227 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

370 N Texas Ave, Mercedes, TX
78570, United States
(956) 565-9900
https://www.enterprise.com/en/car-rental/locations/us/tx/mercedes-5282.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Mercedes, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mercedes location today.

Location

Enterprise Rent-A-Car
370 N Texas Ave, Mercedes, TX
78570, United States

Hours

Reviews

4.1
227 reviews
5 stars
150
4 stars
23
3 stars
6
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Cleanliness

Several reviews noted that cars were clean and well-maintained, although some customers reported receiving dirty vehicles.

Reservation Issues

Numerous complaints were made about reservations not being honored, with customers arriving to find no vehicles available despite prior confirmations.

Staffing Problems

Customers frequently mentioned long wait times and poor service due to being understaffed, particularly during busy periods.

Communication

There were significant issues with communication, including difficulty reaching the location by phone and lack of follow-up on reservations.
  • XB
    Xavier Banuelos
    6 days ago
    5.0
    Counter staff is very professional and courteous. Fast, easy, and convenient. Cars are clean and ready to go. My #1 choice for car rental, Enterprise - Mercedes, Tx.
  • LC
    Lissie Cameron
    6 days ago
    5.0
    This is my second time renting a car from this location. Rental was nice and clean when we picked it up. Staff was very nice and understanding. Everything was explained well to us no hidden fees. Definitely will continue to rent from this location in the future.
  • LL
    Leo Lopez
    Dec 18, 2025
    5.0
    Very courteous and they take care of your rental needs
  • AS
    Andres Sepulveda
    Nov 30, 2025
    1.0
    Car smelled bad. The car seat was dirty.
  • RP
    Rev. Mario perez
    Nov 27, 2025
    5.0
    Never driven a Nissan before. Not bad. Great price; thank you.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Mercedes, TX?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the business hours for Enterprise Rent-A-Car in Mercedes?

The rental office is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.