Business Details
About
Auto Repair ShopBrake ShopAuto Air Conditioning Service
Provision Automotive is a family owned import automotive service and repair facility. We offer repairs on all makes and models and specialize in Mercedes, BMW, Jaguar, Audi, Volkswagen, and all Asian imports. Being in the automotive industry for over 35 years, we have had the privilege to serve many friends and neighbors in the North Texas area. Over the years, we have used the old-fashioned approach by developing lasting bonds of love and friendships with those we serve.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
473 reviews
5 stars
447
4 stars
8
3 stars2
2 stars5
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting their excellent communication and willingness to explain repairs.
Honesty and Integrity
Many reviews emphasized the shop's honesty, with customers appreciating the lack of upselling and the transparent communication regarding necessary repairs.
Quality of Work
Overall, customers reported satisfaction with the quality of repairs and maintenance, often noting timely completion and effective problem resolution.
Pricing
While many found the pricing fair and competitive, some customers expressed concerns about higher costs compared to other shops, indicating a mixed perception of value.
Mixed Experiences
A few reviews mentioned disappointing experiences, particularly regarding appointment management and service expectations, suggesting areas for improvement.
- LSLuis Sierra3 days ago5.0The folks at provision are good and honest working people. Always attentive and courteous. And as busy as they are - which trust me they are busy often but that’s what happens when you provide quality car service - I most appreciate them constantly keeping me in the loop and doing their best for a quick turnaround. Highly recommend for quality service from some quality people.
- PAPatty Ames4 days ago5.0My service was great. The driver is excellent the driver that takes me home and picks me up i. They put a fuel pump in my car. It was nice seeing the gas gauge now. The guy at the desk that took my payment was nice.
- DMDonnie McMillianDec 24, 20255.0Best place to take your vehicle for a fair and excellent job. They take great pride in their work and strive for great customer satisfaction. They work on both my vehicles.
- SNSean NewmanDec 23, 20255.0Had a great experience! Richard was in constant contact with me during the process, keeping me updated and was there to answer all of my questions. Highly recommend!!
- JSJanos SzaboDec 10, 20251.0I’ve been a customer of Provision Automotive since before COVID, including during their move from their previous location to their current one in Melissa, and until now I’ve generally had positive experiences. This time, however, was extremely disappointing. I scheduled an oil change for 8:00 AM, expecting the service to be completed within a reasonable timeframe. Instead, I received a message at 5:40 PM—just 20 minutes before closing—informing me that my vehicle still wasn’t finished, though they could “stay open” if I arrived promptly. Naturally, I asked why a vehicle with an 8:00 AM appointment still wasn’t completed almost nine hours later. I was told that the appointment time is “only to get your car into the shop that day.” If that’s truly the case, it’s unclear why their website offers hour-by-hour appointment slots, which strongly suggests scheduled service times rather than an all-day drop-off window. The communication and expectation-setting were poorly handled, and the overall experience felt disorganized and inconsiderate of customers’ time. Upon reviewing the invoice, something immediately seemed off. After looking more closely at the details, I noticed they claimed to have added 9.4 quarts of oil—charging me extra for anything over 5 quarts. The problem is, my engine’s maximum capacity is only 7.2 quarts. Based on this visit, I won’t be returning. I would encourage others to clarify what their appointment time actually means before booking.
Frequently Asked Questions About Provision Automotive
What types of vehicles does Provision Automotive specialize in repairing?
Provision Automotive specializes in servicing Mercedes, BMW, Jaguar, Audi, Volkswagen, and all Asian import vehicles, but offers repairs on all makes and models.
Where is Provision Automotive located?
Provision Automotive is located at 2181 Calhar Dr, Melissa, TX 75454, United States.
What are the hours of operation for Provision Automotive?
Provision Automotive is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
How can I schedule a service appointment at Provision Automotive?
You can schedule a service appointment through their website at https://provisionautorepair.com/schedule/.
Does Provision Automotive have wheelchair accessible facilities?
Yes, Provision Automotive provides wheelchair accessible entrances and parking, along with restrooms.
What phone number can I use to contact Provision Automotive?
You can reach Provision Automotive at +1 972-954-3773.
Does Provision Automotive offer oil change services?
Yes, Provision Automotive offers oil change services along with other automotive repairs and maintenance.
What nearby dining options are available if I visit Provision Automotive?
Nearby dining options include Roma Pizza, Mr. Jim's Pizza, Guadalajara Cocina Mexicana, Sugar Babes Donut Shop & Deli, Marco's Pizza, and Pat-Thai restaurant, where you can enjoy a variety of cuisines before or after your visit.
Are there convenient gas stations near Provision Automotive?
Yes, nearby gas stations include Shell, Texaco Station Melissa, and Exxon, which can be useful if you need to refuel before or after your service appointment.
What other services or businesses are located near Provision Automotive that might interest customers?
Nearby businesses include Calhar Construction (a home improvement store), Bow Wow Boutique N Spa (pet grooming), Payless Cleaners (laundry services), and Melissa Nails Spa, offering various convenient services close to Provision Automotive.