I brought my car to this Audi service 2 months ago for a coolant leak. They quoted me over $10,000 for the repair with other parts they suggested. I have CarMax extended warranty and paid around $1,800 out of pocket.
Fast forward 2 months - I get the coolant leak warning again. I called the service center, they did another inspection, and now they’re telling me it’s another $1,800. So clearly, they didn’t fix the problem the first time.
I’ve had my car towed back home and will never bring it to this service center again. My advice: get quotes from other places before bringing your car here. But if you have money to waste, feel free to keep using this service.
Completely unacceptable that I paid for a repair that didn’t solve anything. Save yourself the headache and money - go elsewhere.
DC
Dale Cooper
Aug 18, 2025
4.0
Spent more than I expected for my first visit. Micheal was great figuring out some warranty repair I got done. Plus they gave me a nice loaner car
WL
Winslow Lampley
Jul 28, 2025
1.0
Communication is terrible here. I called audi and spoke with Judith regarding my service. I drive a Q8 and wanted the loaner to get what I drive. I was told they will only loan you Q5 or Q7, I had the Q5 before and I didn’t like the car even for a loaner so I asked for a Q7. She told me they had some available for loan and I told her I was on my way up there. When I arrive I speak with Alex and she tells me they don’t have loaner cars and even if they did I would get a Q5. This was a waste of my time, one person tells you one thing and when you get there its another story.
JR
Joe Ross
Feb 4, 2025
5.0
These guys were really great - much better experience than Audi Plano which is to busy.
Frequently Asked Questions About Service Department - Sewell Audi Mckinney
What services does the Service Department - Sewell Audi Mckinney provide?
The Service Department offers auto maintenance, auto body repair, and general auto repair services.
Where is Service Department - Sewell Audi Mckinney located?
It is located at 6650 State Highway 121, McKinney, TX 75070, United States.
What are the business hours or timezone for the Service Department - Sewell Audi Mckinney?
The business operates in the America/Chicago timezone. Specific business hours were not provided.
Is there an Audi dealership near the Service Department - Sewell Audi Mckinney?
Yes, Audi McKinney, an automotive car dealer, is located nearby and can assist with purchasing or inquiries about Audi vehicles.
Are there any hotels near the Service Department - Sewell Audi Mckinney for customers traveling from out of town?
Yes, La Quinta Inn & Suites McKinney and Holiday Inn Express and Suites McKinney Frisco East are nearby lodging options for travelers visiting the service department.
What dining options are available near the Service Department - Sewell Audi Mckinney?
Nearby restaurants include Boston's Restaurant & Sports Bar, Taco Bueno, Arby's, and Popeyes Louisiana Kitchen for a variety of dining choices.
Are there any recreational or sports facilities close to the Service Department - Sewell Audi Mckinney?
Yes, Craig Ranch Soccer Field and McKinney Soccer Stadium are nearby locations where visitors can enjoy soccer and sporting events.
Is there pet-related services near the Service Department - Sewell Audi Mckinney?
2nd Family Dogs, offering pet sitting, grooming, and boarding services, is located near the service department.
Can I find storage or vehicle repair facilities near the Service Department - Sewell Audi Mckinney?
Advantage Storage provides self storage and boat service and repair facilities near the service department.
Are there community or religious organizations near the Service Department - Sewell Audi Mckinney?
Yes, Life Fellowship Church and RightNow Media are among the nearby community and religious organizations.