Safelite AutoGlass

Reviews

• AA

  Alexandra Angers

  3 days ago
  5.0
  I brought my car in for a few chips on the windshield and the team here was great! They got my car in right at the appointment time and knocked it out in 45 minutes. The technician who helped me and the office manager were both very polite and professional. Overall just a really easy and pleasant experience with these gentlemen.
• SS

  srikanth sri

  4 days ago
  1.0
  I am extremely disappointed with the service at Safelite. Following a windshield replacement, my vehicle’s adaptive cruise control and lane assistance stopped functioning entirely. I reported this immediately, and while I was told a new windshield was ordered 35 days ago, I have received no updates since. Driving a vehicle with disabled safety sensors is a major concern, and the lack of communication regarding the backordered part is unacceptable. I expect a resolution and a working recalibration immediately under their lifetime warranty.
• JL

  Jeff Longueville

  Mar 6, 2026
  5.0
  Windshield caught a rock on Friday. Setup the appt for Sat morning. They were professional, courteous and explained all the work to be done and the aftercare. Even explained their warranty. Great experience from start to finish.
• PM

  Paige Montague

  Mar 6, 2026
  5.0
  The technician came out to replace our front windshield. Very fast and efficient however there was an issue with calibration. I drove to the location so they could fit me in. KT the asst. manager actually did the calibration for me so I did not have to make other arrangements to pick up my son from school. Greatly appreciate the help!
• SP

  Stephanie Pafford

  Feb 26, 2026
  1.0
  ⭐☆☆☆☆ If I could give ZERO stars to Safelite, I would. This has been a THREE-WEEK nightmare just to replace the back glass on my car. Appointment #1: The technician showed up with the WRONG glass and then told me I needed to purchase an additional $300 part. Annoying, but fine — I bought the part immediately. After that? Silence. No follow-up. No scheduling. I had to call multiple times just to get another appointment because no one could be bothered to contact me. Appointment #2 (today): I stayed up with NO SLEEP — I work nights — waiting during my service window. Ten minutes before the appointment window closed, they called to say they have NO IDEA where my glass is. How does a company whose entire business is auto glass not know where the glass is? Customer service has been just as bad. Long hold times, zero urgency, and representatives who act like they couldn’t care less about the inconvenience they’ve caused. No answers. No accountability. No solutions. At this point I’m left wondering: • Where is my glass? • Why has this taken three weeks? • When will this be fixed — if ever? This experience has been disorganized, unprofessional, and incredibly frustrating. I rearranged my schedule, lost sleep, and spent extra money for absolutely nothing. Save yourself the stress. Go anywhere else.