Mavis Tires & Brakes

Reviews

• EJ

  El Jeffe’

  4 days ago
  2.0
  This former NTB has 100% gone down hill since Mavis took them over. I use to ho here for good service and quality customer service. I was tied up and not available to help my daughter on a good place to go. They offered a $20 off coupon for an oil change. Good deal, no WAY. Double the price of most places in the area. Mavis is 100% about profit. Would not recommend. I would've when they were NTB.
• JT

  Jenny Terrell

  4 days ago
  5.0
  The owner was extremely friendly and helpful. I normally dread the car places but the had my tire fixed very quick! This was the best experience I’ve ever had at a tire shop!
• MA

  Mustafa A

  Feb 16, 2026
  5.0
  Yasser gave me a hard time, confused me, charged me extra money, doesnt speak english, kidnapped my car! All jokes aside he was a really good person, and gives great deals.
• EJ

  Eden Nahkwon Joo

  Feb 13, 2026
  2.0
  I used to go to other NTB location near my workplace but I visited this time here. I always trusted NTB's staff and technician. BUT NOT THIS TIME. I visited here for rotation & alignment, and engine oil service. Staffs were kind and nice though. During the waiting, Technician came up and informed me the brake disk status is "metal to metal". And they gave me a quote over $1000 for front and back replacement. WHAT? WRONG!!! I replaced them not too long ago. I declined the service offer gently at that time. I recently made my car pit stop into my favorite mechanic shop for another services needed. Toyota Master Technicians officially confirmed me that the brake disk is not metal to metal but GOOD over 8mm left. I still could not believe this NTB(Mavis) location tried to upsell to me. Disappointed 😞
• AJ

  Austin St. John

  Jan 25, 2026
  5.0
  Professional Google Review: Outstanding Service During Challenging Conditions - A Loyal Customer’s Perspective I’ve been a customer at this Mavis location on El Dorado Pkwy in McKinney, Texas for years, and my recent experience on January 25, 2026 exemplifies why I continue to choose them for all my automotive needs. During an exceptionally rare Texas ice storm—with an inch of snow on the ground and ice actively falling—I arrived with a flat front left tire. Despite the treacherous conditions, the team demonstrated remarkable professionalism and efficiency from the moment I pulled into their lot. What Set This Experience Apart: ∙ Immediate Attention: A service team member greeted me promptly upon arrival and began gathering vehicle information without delay ∙ Customer Comfort: I was quickly directed to a warm, dry waiting area while a team member relocated my vehicle to an available bay ∙ Efficiency: Service began immediately, despite having no other customers due to the severe weather. Rather than extending my wait unnecessarily, they prioritized getting me back on the road safely ∙ Expert Diagnosis & Repair: Within approximately 20 minutes, they identified a broken valve stem and completed the repair After years of patronage, I can confidently say the service quality at this location continues to improve. Their commitment to customer care, even during extreme weather conditions when they could have easily closed, speaks volumes about their integrity and professionalism. Highly recommended for reliable, efficient, and honest automotive service. Jason Geiger

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